Clinic Assistant

EC Healthcare; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

EC Healthcare, Hong Kong's leading non-hospital medical service provider, invites applications for a clinic administrative support role. You will greet patients, manage registrations, schedule appointments, verify insurance, and handle billing with precision.

The position requires strong Cantonese and English, with MS Office proficiency and at least 2 years in a healthcare setting. Mandarin is a plus for broader client communication.

Qualifications

• Minimum 2 years of relevant experience in a clinic or healthcare environment.
• Fluent in Cantonese and English; Mandarin is a strong advantage.
• Hands-on experience with medical pre-approval processes, direct billing, and local insurance claim submissions.

Responsibilities

• Patient Communication & Front Desk Management: serve as the primary contact for telephone inquiries, schedule appointments, and manage patient bookings with excellent customer service etiquette.
• Insurance & Pre-Approval Management: handle insurance verification, claims processing, and pre-approval procedures with major health insurance providers.
• Coordinate with insurance companies and patients to ensure timely coverage authorization prior to procedures/appointments.
• General Clinic Administration: assist doctors and healthcare staff with daily operational support and administrative tasks; handle billing, payment collections, and medical receipt issuing accurately.

Skills

Customer service

Telephone etiquette

Communication

MS Office

Tools

MS Office

Job description

Patient Communication & Front Desk Management:

Serve as the primary point of contact for telephone inquiries, schedule appointments, and manage patient bookings with excellent customer service etiquette.

Warmly greet patients upon arrival, assist with registration, and handle check-in/check-out procedures.

Insurance & Pre-Approval Management:

Handle insurance verification, claims processing, and pre-approval procedures with major health insurance providers.

Coordinate with insurance companies and patients to ensure timely coverage authorization prior to procedures/appointments.

General Clinic Administration:

Assist doctors and healthcare staff with daily operational support and administrative tasks.

Handle billing, payment collections, and medical receipt issuing accurately.

Requirements & Qualifications

Experience: Minimum 2 years of relevant experience in a clinic or healthcare environment .

Key Skill: Outstanding customer service skills with a clear, polite, and confident telephone manner.

Major Plus: Hands-on experience with medical pre-approval processes, direct billing, and local insurance claim submissions.

Languages: Fluent in Cantonese and English; Mandarin is a strong advantage.

Technical Skills: Proficient computer literacy (MS Office in particular).

EC Healthcare is Hong Kong's largest non-hospital medical service provider, leveraging its core businesses of preventive and precision medicine, and committed to developing medical artificial intelligence by integrating its multi-disciplinary

medical services. The move, which is supported by the Group’s high-end branding and quality customer services, is aimed at offering customers safe and effective medical services with professionalism. The Group currently operates 154 clinics/centres, providing

one-stop medical and healthcare services. The weighted GFA is around 557,000 sq ft.

EC Healthcare is Hong Kong's largest non-hospital medical service provider, leveraging its core businesses of preventive and precision medicine, and committed to developing medical artificial intelligence by integrating its multi-disciplinary

medical services. The move, which is supported by the Group’s high-end branding and quality customer services, is aimed at offering customers safe and effective medical services with professionalism. The Group currently operates 154 clinics/centres, providing

one-stop medical and healthcare services. The weighted GFA is around 557,000 sq ft.