Officer, Client Servicing

Quality HealthCare Medical Services Ltd; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

Quality HealthCare Medical Services Limited 卓健醫 (QHMS) in Hong Kong is seeking a motivated support coordinator to assist account handlers with contract implementation, onboarding, and client setup. This role includes providing sales administration support, coordinating client meetings, and handling inquiries to ensure seamless service delivery.

The ideal candidate will have a Diploma or above, at least 1 year in healthcare or medical insurance, and exceptional written and verbal communications

Qualifications

• Diploma or above required.
• Minimum of 1 year relevant experience in healthcare or medical insurance preferred.
• Independent, customer-oriented & attention to details.
• Excellent command of written and verbal communications skills, especially Chinese & English.

Responsibilities

• Support account handlers in contract implementation, onboarding, and client setup.
• Provide sales administration support, including quotation preparation, system setup, and documentation management.
• Coordinate client meetings, service reviews, and renewal discussions.
• Handle client enquiries, service requests, and servicing issues.
• Coordinate with internal stakeholders to ensure quality client service.
• Prepare utilization reports and client documentation.
• Manage contract renewal tracking and status updates.
• Coordinate wellness programmes, health talks, vaccination programmes, and related events.
• Support sales activities and provide general sales support.
• Assist account handlers in coordinating client projects and initiatives.
• Handle special assignments, ad hoc tasks, and provide backup support for teammates as required.

Skills

Customer service

Communication

Teamwork

Attention to detail

Bilingual Chinese & English

Education

Diploma or above

Job description

• Support account handlers in contract implementation, onboarding, and client setup.
• Provide sales administration support, including quotation preparation, system setup, and documentation management.
• Coordinate client meetings, service reviews, and renewal discussions.
• Handle client enquiries, service requests, and servicing issues.
• Coordinate with internal stakeholders to ensure quality client service.
• Prepare utilization reports and client documentation.
• Manage contract renewal tracking and status updates.
• Coordinate wellness programmes, health talks, vaccination programmes, and related events.
• Support sales activities and provide general sales support.
• Assist account handlers in coordinating client projects and initiatives.
• Handle special assignments, ad hoc tasks, and provide backup support for teammates as required.

Requirements

• Diploma or above
• Minimum of 1 year relevant experience in healthcare or medical insurance company is preferred
• Independent, customer-oriented & attention to details
• Excellent command of written and verbal communications skills, especially Chinese & English
• Teamplayer who is detail-minded and can work under pressure in a flexible environment

Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request.

About Quality HealthCare Medical Services Limited 卓健醫 (QHMS), became part of Bupa, an international healthcare group in October 2013. With roots tracing back to 1868, QHMS serves the community through a network of over 1,500 provider service points in the city, including over 100 self-owned multi-specialty medical centres and affiliated clinics offering Western Medicine, Traditional Chinese Medicine, Diagnostics & Imaging, Dental, Physiotherapy, Mental Health & Wellness services. QHMS is one of the largest providers of healthcare services to corporates in Hong Kong. QHMS endeavors to enhance the quality of our professional services continuously to satisfy the needs of customers and patients.

About Quality HealthCare Medical Services Limited 卓健醫 (QHMS), became part of Bupa, an international healthcare group in October 2013. With roots tracing back to 1868, QHMS serves the community through a network of over 1,500 provider service points in the city, including over 100 self-owned multi-specialty medical centres and affiliated clinics offering Western Medicine, Traditional Chinese Medicine, Diagnostics & Imaging, Dental, Physiotherapy, Mental Health & Wellness services. QHMS is one of the largest providers of healthcare services to corporates in Hong Kong. QHMS endeavors to enhance the quality of our professional services continuously to satisfy the needs of customers and patients.