Insurance Corporate Distribution & Sales Enablement Manager

FWD Group Management Holdings Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Benefits offered by this job

5-day work week

20-22 days annual leave

Learning & development opportunities

Competitive compensation

Job summary

FWD Group in Hong Kong seeks an experienced CS/sales liaison to bridge internal communications and frontline sales. You will help optimize processing times and content while supporting efforts to uplift business volume and drive service-to-sales effectiveness.

The role requires at least 5 years in insurance-related CS/sales, knowledge of life insurance products, and strong stakeholder management and communication skills to serve senior management and cross-functional teams.

Qualifications

• At least 5 years CS/sales related working experience in insurance industry.
• Knowledge on Life Insurance products and back-end operations.
• Customer-focused, mature, independent, and able to work under pressure.
• Strong communication and interpersonal skills, including the ability to build relationships and provide professional services for senior management in the organization.
• Strong stakeholder management experience.
• Accurate, attention to details and be a good team player.
• Positive attitude and problem-solving skills.

Responsibilities

• Serve as a conduit between internal communication and frontline sales.
• Improve customer satisfaction with the company by optimizing processing time and content.
• Uplift business volume and achieve the goal of service to sales.
• Corporate works with other departments to optimize the sales process.
• Assist in handling enquires and pending cases of Sale team (e.g., inquiry, pending)
• Support DMTM teams on case management
• Communicate with compliance to formulate effective sales policies

Skills

Communication skills

Interpersonal skills

Stakeholder management

Attention to detail

Team player

Problem solving

Work under pressure

Job description

FWD Group in Hong Kong seeks an experienced CS/sales liaison to bridge internal communications and frontline sales. You will help optimize processing times and content while supporting efforts to uplift business volume and drive service-to-sales effectiveness.

The role requires at least 5 years in insurance-related CS/sales, knowledge of life insurance products, and strong stakeholder management and communication skills to serve senior management and cross-functional teams.