Senior Admin & Compliance Lead — Life Insurance

FWD Life Insurance Public Company Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Benefits offered by this job

5-day work week

20–22 days annual leave

Job summary

FWD Group in Hong Kong seeks an experienced Administrative Manager to oversee the end-to-end handling of new business applications and lead a team of administrative staff. The role focuses on efficiency, accuracy, and regulatory compliance across AML, FATCA and CRS policies.

You will collaborate with underwriters, sales and other departments to ensure smooth operations, data quality, and timely reporting. A strong background in life insurance administration and leadership is essential.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or related field.
• Professional qualification in insurance or underwriting is a plus.
• Minimum 5 years’ experience in an administrative or managerial role within life insurance.

Responsibilities

• Oversee administrative processes for new business applications.
• Lead and mentor a team of administrative staff.
• Identify and implement process improvements to reduce turnaround times.
• Ensure underwriting processes comply with AML, FATCA and CRS and company policies.
• Collaborate with underwriters, sales teams, and other departments.
• Monitor data accuracy and quality across tasks.
• Generate and analyze reports on new business performance.
• Address and resolve client, broker, and agent queries.
• Perform user acceptance testing on system enhancements.

Skills

Team leadership

Stakeholder communication

Process improvement

Data analysis

Attention to detail

Education

Bachelor’s degree in Business Administration/Finance

Insurance/underwriting qualification (plus)

Tools

Insurance software

Microsoft Office Suite

Job description

FWD Group in Hong Kong seeks an experienced Administrative Manager to oversee the end-to-end handling of new business applications and lead a team of administrative staff. The role focuses on efficiency, accuracy, and regulatory compliance across AML, FATCA and CRS policies.

You will collaborate with underwriters, sales and other departments to ensure smooth operations, data quality, and timely reporting. A strong background in life insurance administration and leadership is essential.