Institutional Services Associate - Global Markets Support

Interactive Brokers Hong Kong Limited; Hong Kong; Hybrid; HKD 360.000 - 520.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Stock grant

Annual leave

Health and welfare benefits

Hybrid work arrangement

Zusammenfassung

Interactive Brokers Hong Kong Limited in Admiralty invites talented professionals to join its APAC Institutional Services group. You will resolve technical, account, and trade enquiries by phone, ticket, and live chat, while owning issues and coordinating with stakeholders across regions.

The role emphasizes understanding the trading lifecycle, strong English skills (Mandarin a plus), familiarity with Excel and Jira/Confluence, and a proactive, patient approach in a fast-paced environment.

Qualifikationen

• Strong knowledge of multiple asset classes (stocks, options, futures, FX, funds).
• Able to reason about complex systems and processes with clear communication.
• Excellent English written and spoken; Mandarin a strong plus.

Aufgaben

• Resolve technical, account, and trade-related enquiries via telephone, ticket, and live chat.
• Take ownership of and escalate issues to relevant stakeholders across regions.
• Assist clients in understanding the trading lifecycle including funding, transfers, margin, and statements.
• Support ad hoc projects such as client outreach and platform training.

Kenntnisse

Asset classes

Analytical thinking

Communication

Problem solving

English proficiency

Tools

Excel

JIRA/Confluence

Jobbeschreibung

Interactive Brokers Hong Kong Limited in Admiralty invites talented professionals to join its APAC Institutional Services group. You will resolve technical, account, and trade enquiries by phone, ticket, and live chat, while owning issues and coordinating with stakeholders across regions.

The role emphasizes understanding the trading lifecycle, strong English skills (Mandarin a plus), familiarity with Excel and Jira/Confluence, and a proactive, patient approach in a fast-paced environment.