Client Risk Analyst

Interactive Brokers Hong Kong Limited; Hong Kong; On-site; HKD 420,000 - 600,000; Full time

Benefits offered by this job

Annual bonus

Stock grant

Health benefits

Lunch provided

Career progression

Job summary

Interactive Brokers Hong Kong Limited in Hong Kong is seeking a Client Risk Analyst (Trade and Clients Support) to serve as a liaison to professional clients across the Asia-Pacific region, including broker-dealers and hedge funds. You will deliver high-touch service to expand our global product offering.

You will respond to inquiries by ticket, phone, email, and chat; investigate trade and account issues; meet with institutional clients to identify needs and propose workflow solutions; and

Qualifications

• Minimum 2 years’ experience
• HKSI Paper 1 (Type 1, 2, and 3), FINRA Series 7 license or ability to obtain
• Strong product knowledge across equities, options, futures, FX
• Excellent written and spoken English and Chinese (Mandarin preferred)
• Experience in middle/back office operations, compliance, electronic trading or fund administration is a plus

Responsibilities

• Respond to clients’ inquiries via ticket, telephone, email, and live chat
• Investigate account management and trade-related issues (execution, order routing, trade busts, liquidation)
• Meet with institutional clients to identify needs and propose services and workflow solutions
• Understand service issues at a detailed, technical level and make recommendations for process improvements

Skills

Product knowledge

Analytical mindset

English & Mandarin

Tools

Bloomberg

UNIX

MS Word

Excel

Job description

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Job Description & Responsibilities:

A Client Risk Analyst (Trade and Clients Support) acts as a liaison to Interactive Brokers’ professional clients in the Asia-Pacific region, including broker-dealers, hedge funds, investment managers, and proprietary trading groups. We aim to build and maintain long-term client relationships through superior, high-touch service as we continue to expand our global product offering.

Respond to clients’ inquiries via ticket, telephone, email, and live chat

Investigate account management and trade-related issues involving execution, order routing, trade busts, position liquidation, etc.

Meet with institutional clients to identify their needs and introduce appropriate services and workflow solutions

Understand wide-scale service issues at a detailed, technical level and make recommendations for process improvement

Required Qualifications and Skills:

Core competencies:

Must have strong product knowledge – Equities, Options, Futures, FX, etc.

Analytical self-starter who takes ownership of projects and sees them through to completion

Excellent command of written and spoken English and Chinese (Mandarin language skills highly preferred)

Candidates with prior experience in the areas of middle/back office operations, compliance, electronic trading, and fund administration will be given priority

Requirements:

Minimum 2 years’ experience

HKSI Paper 1 (Type 1, 2, and 3), FINRA Series 7 license or ability to obtain

Working knowledge of Microsoft Word, Excel, Bloomberg, UNIX and/or general programming experience is a plus

Company Benefits & Perks

Competitive Salary, annual performance-based bonus and stock grant

Excellent health and welfare benefits including medical, dental, specialist and in-patient

Competitive package of Annual Leave

Daily lunch ordered in house with fully stocked kitchen

Unique opportunity to gain exposure to global financial products, markets and clientele

Opportunities for career progression and job scope expansion in a global company with growing local presence