In‑Room Dining Concierge — Guest‑Focused Order Taker

Renaissance Corporate Services; Hong Kong; On-site; HKD 167,000 - 246,000; Full time

Job summary

JEN by Shangri-La in Hong Kong is seeking an Order Taker for the In-Room Dining team. You will handle guest inquiries, take and process orders, and coordinate delivery to ensure timely, courteous service.

Ideal candidates hold a Diploma in Hotel Management or related disciplines, have at least 1 year in hotel or F&B service, and possess strong English and Chinese communication skills. This is a permanent role with professional growth opportunities within the JEN brand.

Qualifications

• Diploma in Hotel Management or related disciplines.
• At least 1 year of relevant experience in the Hotel or F&B Service Industry.
• Guest-oriented team player with strong communication skills.
• Good command of written and spoken English and Chinese.

Responsibilities

• Handle guest inquiries regarding the In-Room Dining menu.
• Take and process orders, as well as coordinating delivery services.
• Provide attentive follow-up service to ensure guest satisfaction.
• Perform any other duties as assigned by the Supervisor.

Education

Diploma in Hotel Management or related disciplines

Job description

JEN by Shangri-La in Hong Kong is seeking an Order Taker for the In-Room Dining team. You will handle guest inquiries, take and process orders, and coordinate delivery to ensure timely, courteous service.

Ideal candidates hold a Diploma in Hotel Management or related disciplines, have at least 1 year in hotel or F&B service, and possess strong English and Chinese communication skills. This is a permanent role with professional growth opportunities within the JEN brand.