HR Projects & Operations Control Manager, Human Resources

CLSA; Hong Kong; On-site; HKD 480,000 - 600,000; Full time

Job summary

CLSA is seeking an HR Operations professional to support policy interpretation, governance and operational excellence across Hong Kong and overseas locations. The role collaborates with regional HR teams, centers of excellence and HR business partners to ensure compliant, robust HR processes.

The ideal candidate has 3–6 years in HR operations or governance, experience with HRIS platforms, and strong analytical and coordination skills.

Qualifications

• Bachelor’s degree in HR, Business Admin or related discipline.
• 3–6 years of HR experience in operations, risk/governance or projects.
• Experience with HRIS platforms (Workday, SAP, PeopleSoft) is highly preferred.
• Good understanding of HK Employment Ordinance and HR regulatory requirements; region exposure a plus.
• Strong analytical, documentation and project coordination skills.
• High integrity, attention to detail and ability to manage multiple deliverables.
• Excellent command of English and Chinese; Mandarin fluency.
• Proficient in MS Office and data handling.

Responsibilities

• HR Policies, Procedures & Governance support and interpretation for colleagues.
• Collaborate with regional HR teams and operations to ensure robust HR processes.
• Support implementation and maintenance of HR policies across HK and overseas.
• Assist in monitoring HR compliance and audit readiness across markets.
• Coordinate with HR Partners and centers of excellence to strengthen governance and operations.
• Support group-level HR projects through lifecycle steps and reporting.
• Conduct benchmarking on HR best practices to drive process improvements.
• Prepare project documentation and progress updates for stakeholders.
• Participate in system enhancement and HRIS improvement testing.

Skills

HR operations

Risk governance

Project coordination

MS Office

Education

Bachelor’s degree in HR or related

Tools

Workday

SAP

PeopleSoft

Job description

Key Areas of Responsibilities

HR Policies, Procedures & Governance

• Provide general support to HR colleagues on policy interpretation, change management activities and procedural guidance.
• Work closely with regional HR teams, local HR operations and centres of excellence to ensure consistent and robust HR operations.
• Support the implementation and maintenance of HR policies and procedures across Hong Kong and overseas locations in alignment with internal control standards and regulatory requirements.
• Assist in monitoring HR compliance, perform periodic checks and help ensure consistent adoption of HR practices across markets.
• Coordinate with HR Business Partners and HR centres of excellence (Payroll, C&B, L&D) to strengthen governance and operational discipline.

Risk Management & Internal Controls

• Assist in reviewing HR operational processes to identify control gaps and improvement opportunities.
• Support the execution of HR control testing and follow‑up actions on identified risks.
• Help prepare materials for internal / external audits and support remediation activities.

Project Management & Process Improvement

• Support group-level HR projects across their lifecycle including planning, execution, tracking and reporting.
• Conduct research and benchmarking on HR best practices to support continuous process improvement.
• Prepare project documentation, presentations and progress updates for stakeholders.
• Participate in system enhancement projects and testing cycles to support ongoing HRIS improvements.

Requirements

• Bachelor’s degree in Human Resources, Business Administration or related discipline.
• 3–6 years of HR experience, ideally in HR operations, HR risk and governance or HR projects.
• Experience with HRIS platforms (Workday, SAP, PeopleSoft, etc.) is highly preferred.
• Good understanding of Hong Kong Employment Ordinance and HR regulatory requirements; exposure to regional markets is an advantage.
• Strong analytical, documentation and project coordination skills.
• High level of integrity, strong attention to detail and ability to manage multiple deliverables.
• Excellent command of spoken and written English and Chinese, fluency in Mandarin.
• Proficient in MS Office (Excel, PowerPoint) and comfortable working with data.