Housekeeping Coordinator - Guest Experience & Ops

Shangri-La Group; Hong Kong; On-site; HKD 156,000 - 212,000; Full time

Job summary

Shangri-La Group is seeking a dedicated Housekeeping Coordinator to support daily operations in our housekeeping department. You will help ensure a welcoming stay for guests by coordinating requests, updating room status, and maintaining records.

The ideal candidate has at least 1 year of hotel housekeeping experience, strong English and Chinese communication, and proficiency in Microsoft Office. Join us in Hong Kong for a structured development path and competitive benefits.

Qualifications

• Certificate in Hospitality Management or related discipline.
• 1+ year of housekeeping experience in a hotel.
• Proficient in Microsoft Office applications.
• Strong communication, organizational and problem-solving skills.
• Good command of spoken and written English and Chinese.

Responsibilities

• Accurately receive, record and relay guest requests to relevant Departments.
• Update room status in the system daily and investigate discrepancies.
• Maintain and organize administrative records and documentation.
• Manage key control procedures and monitor lost and found items.
• Perform other duties as assigned by Management.

Skills

Strong communication

Organizational skills

Problem-solving

English and Chinese

Education

Certificate in Hospitality Management

Tools

Microsoft Office

Job description

Shangri-La Group is seeking a dedicated Housekeeping Coordinator to support daily operations in our housekeeping department. You will help ensure a welcoming stay for guests by coordinating requests, updating room status, and maintaining records.

The ideal candidate has at least 1 year of hotel housekeeping experience, strong English and Chinese communication, and proficiency in Microsoft Office. Join us in Hong Kong for a structured development path and competitive benefits.