Hotel Housekeeping Coordinator - Smooth Ops

Langham Hospitality Group; Hong Kong; On-site; HKD 156,000 - 223,000; Full time

Benefits offered by this job

5-day work week

Discretionary bonus

Medical insurance

Life insurance

Free duty meals

Staff discount on F&B and banquet

Complimentary overseas accommodation

Job summary

Langham Hospitality Group is seeking a detail-oriented Housekeeping Support role at Eaton HK. You will assist daily housekeeping operations, monitor communications via the Stay Please system, and maintain records and manuals for the department.

Candidates should have a diploma or above, familiarity with Shiji/Stay Please, and strong English and Chinese skills. The role is on-site with a 5-day work week and benefits including medical and life insurance, staff meals, and overseas accommodation.

Qualifications

• Diploma or above in related disciplines preferable.
• Knowledge of Shiji and Stay Please system is an advantage.
• Familiar with MS Office operations.
• Good in written and spoken English and Chinese.

Responsibilities

• Offer assistance to the daily operations of the Housekeeping Department as assigned by supervisors.
• Check the phones and computer system to ensure they are operating correctly and efficiently.
• Constantly check on the Stay Please system that those concerned associates have followed up the messages.
• Create formats and record updates; Type and file all manuals, reports, documents and correspondence for the Housekeeping Department.
• Record all the incoming orders in the clerk logbook and send the jobs to concerned associates efficiently.
• Handle Lost & Found enquiry from the guest; Return the items to the guests through mailing and follow up the postage payment with the guest.
• Inform guest valuable items which left behind in guestroom by E-mail.
• Perform ad hoc duties as assigned by superior or Hotel Management.

Skills

MS Office

Written English

Spoken English

Chinese

Education

Diploma or above in related disciplines

Tools

Shiji

Stay Please

Job description

Langham Hospitality Group is seeking a detail-oriented Housekeeping Support role at Eaton HK. You will assist daily housekeeping operations, monitor communications via the Stay Please system, and maintain records and manuals for the department.

Candidates should have a diploma or above, familiarity with Shiji/Stay Please, and strong English and Chinese skills. The role is on-site with a 5-day work week and benefits including medical and life insurance, staff meals, and overseas accommodation.