Housekeeping Coordinator

Shangri-La Group; Hong Kong; On-site; HKD 156,000 - 212,000; Full time

Job summary

Shangri-La Group is seeking a dedicated Housekeeping Coordinator to support daily operations in our housekeeping department. You will help ensure a welcoming stay for guests by coordinating requests, updating room status, and maintaining records.

The ideal candidate has at least 1 year of hotel housekeeping experience, strong English and Chinese communication, and proficiency in Microsoft Office. Join us in Hong Kong for a structured development path and competitive benefits.

Qualifications

• Certificate in Hospitality Management or related discipline.
• 1+ year of housekeeping experience in a hotel.
• Proficient in Microsoft Office applications.
• Strong communication, organizational and problem-solving skills.
• Good command of spoken and written English and Chinese.

Responsibilities

• Accurately receive, record and relay guest requests to relevant Departments.
• Update room status in the system daily and investigate discrepancies.
• Maintain and organize administrative records and documentation.
• Manage key control procedures and monitor lost and found items.
• Perform other duties as assigned by Management.

Skills

Strong communication

Organizational skills

Problem-solving

English and Chinese

Education

Certificate in Hospitality Management

Tools

Microsoft Office

Job description

Find Your Shangri-La in Shangri-La.
Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

About Us

Find Your Shangri-La in Shangri-La.
Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.
Enchantment begins in an Ever-Bustling City: Kowloon Shangri-La, Hong Kong, the very first hotel to open in the reclaimed Tsim Sha Tsui East where the glam light of the city starts right outside our doors. Kowloon Shangri-La sits in the famous shopping and entertainment district of Tsim Sha Tsui East. Apart from food, shopping, and popular places of interest, Tsim Sha Tsui is a land of legends brimming with cultural heritage and fascinating stories.

About The Role

As a Housekeeping Coordinator, you will be assisting with the daily operations of the Housekeeping Department, ensuring a welcoming stay for our guests.

Key Responsibilities

• Accurately receive, record and relay guest requests to relevant Departments.
• Update room status in the system in a daily basis and investigate any discrepancies.
• Maintain and organize administrative records and documentation.
• Manage key control procedures and monitor lost and found items.
• Perform any other duties as assigned by Management.

About You

• Certificate in Hospitality Management or other related disciplines.
• At least 1 year of relevant experience in the Housekeeping Department in Hotel with similar capacity.
• Proficient in Microsoft Office applications.
• Strong communication, organizational and problem-solving skills.
• Good command of spoken and written English and Chinese.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.