Restaurant Manager - All Day Dining

Mandarin Oriental; Hong Kong; On-site; HKD 390,600 - 613,800; Full time

Job summary

Mandarin Oriental, Hong Kong is seeking a Restaurant Manager – All Day Dining to lead the day‑to‑day operations of the restaurant and drive financial targets while maintaining the hotel’s luxury service standard. The role reports to the Director of Operations – Terrace Boulud and requires collaboration with the culinary team to ensure exceptional guest experiences.

The ideal candidate offers at least 5 years in luxury hotel F&B, fluent in Cantonese, English and Mandarin, with strong leadership,

Qualifications

• At least 5 years of relevant work in hotel F&B, preferably luxury.
• Strong communication in Cantonese, English and Mandarin.
• Proven track record of achieving financial targets and high service standards.
• Excellent leadership and interpersonal skills.
• International exposure is an advantage.

Responsibilities

• Maintain smooth daily restaurant operations and administration.
• Advise Director of Operations on service procedures, products, menus and promotions.
• Collaborate with Executive Chef and Sous Chefs on food quality and presentation.
• Deliver an elevated guest experience and manage feedback and improvements.
• Set monthly budget and labour forecast, monitor performance and costs.
• Recruit, onboard and develop staff to meet departmental goals and guest satisfaction.

Skills

Leadership

Communication

Guest service

Team management

Cantonese

English

Mandarin

Job description

Mandarin Oriental, Hong Kong is looking for a Restaurant Manager - All Day Dining to join our Food & Beverage Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental, Hong Kong is the group’s flagship hotel, and an icon in its own right. Having delighted guests with award‑winning service and impressive facilities since 1963, it is the much‑loved address for those seeking an exclusive sanctuary in the heart of this exciting metropolis. Besides 447 luxurious guest rooms and suites, the hotel features a Club Lounge as well as an extensive SPA and wellness area. In addition to its 13 banqueting spaces, Mandarin Oriental, Hong Kong is home to nine highly individual bars and restaurants, including much‑loved greats and one Michelin‑star venue, offering guests a series of elevated dining experiences. This iconic hotel is the epitome of contemporary luxury combined with Oriental heritage. We believe that our colleagues play an integral role in our success and are committed to providing a caring, motivating and rewarding working environment.

In addition, Mandarin Oriental, Hong Kong is embarking upon a transformative renovation with an investment over USD100 million and will be unveiling new and enhanced offerings incorporating new elegant guest accommodation designs, and the introduction of exciting dining and wellness experiences, including the arrival of globally renowned chefs, Daniel Boulud and Daniele Cason in 2026.

About the Job

Based at the Mandarin Oriental, Hong Kong within Food & Beverage Service Division in Hong Kong, the Restaurant Manager – All Day Dining is responsible for the smooth day‑to‑day restaurant operations, achievement of the financial targets and elevating the service quality up to the Hotel’s standard. The Restaurant Manager reports to the Director of Operations – Terrace Boulud.

Responsibilities

• Be responsible to maintain a smooth daily operations and administration
• Advise and consult with the Director of Operations – Terrace Boulud as to service procedure, quality and quantity of products, menus, merchandising and promotional programmes
• Liaise closely with the Executive Chef and Sous Chefs with regard to food quality or presentation
• Maintain quality products & services at the highest level and correct the un‑fulfilled elements if necessary
• Deliver an elevated guest experience aligned with MOHG standard, monitor guest feedback channels, handle guest complaints and lead initiatives for improvement
• Enforce rigorous hygiene and sanitation protocols aligned in full compliance with HACCP requirements
• Set up a demanding yet achievable annual budget and labour forecast on a monthly basis
• Analyze the business situation constantly and seek ways to improve performance in meeting financial goals and eliminating wastage to reduce costs and maximize revenue
• Be responsible for recruitment and onboarding, delivering departmental trainings, providing professional development plans for colleagues and lead the team to achieve departmental goals and total guests' satisfaction

Qualities and Experience

• At least 5 years of relevant working experience in similar capacity in hotel Food & Beverage, preferably with pre‑opening experience in a luxury hotel
• Strong communication skills and proficient in Cantonese, English and Mandarin
• Demonstrated success in achieving financial targets and proven track record of maintaining high quality standard
• Excellent leadership and interpersonal skills
• Passionate in customer service and hospitality industry
• International exposure will be an advantage

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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