Executive Housekeeper

The Fullerton Ocean Park Hotel Hong Kong; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

The Fullerton Ocean Park Hotel Hong Kong is seeking an experienced Housekeeping Manager to lead our luxury hotel's housekeeping and laundry operations, ensuring the highest standards of cleanliness and service across guest rooms, public spaces, and staff areas.

You will manage budgets, schedules and staffing, drive training and performance, and maintain guest satisfaction through meticulous oversight and effective vendor management.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• Minimum of 5 years of housekeeping management experience in a luxury hotel.
• Excellent command of written and spoken English and Chinese, including Mandarin.
• Good understanding of housekeeping management systems and processes.
• Attention to detail with the ability to multitask.
• Proven leadership, organizational, and interpersonal skills.

Responsibilities

• Oversee housekeeping and laundry operations to ensure standards are met
• Ensure both departments provide the highest standards of excellence in products, physical atmosphere, and services
• Maintain superior standards of cleanliness and quality in both public and staff areas
• Prepare the annual departmental operating budget and financial plan. Operate within the budget through effective stock and cost controls, and well-managed schedules to accommodate upcoming occupancy
• Set departmental targets, work schedules, and policies & procedures
• Schedule routine inspections of all guest rooms and public areas to ensure that all fixtures, fittings, linens, and appliances are in good repair to meet guest satisfaction
• Accumulate guest preferences and create a comprehensive guest relationship database
• Manage daily staffing requirements, providing training, coaching, and regular feedback to improve staff performance
• Closely monitor the work performance of outside contractors

Skills

Leadership

Organizational skills

Interpersonal skills

Attention to detail

Multitasking

English

Mandarin Chinese

Education

Bachelor’s degree in Hospitality Management or related field

Job description

Responsibilities

• Oversee housekeeping and laundry operations to ensure standards are met
• Ensure both departments provide the highest standards of excellence in products, physical atmosphere, and services
• Maintain superior standards of cleanliness and quality in both public and staff areas
• Prepare the annual departmental operating budget and financial plan. Operate within the budget through effective stock and cost controls, and well-managed schedules to accommodate upcoming occupancy
• Set departmental targets, work schedules, and policies & procedures
• Schedule routine inspections of all guest rooms and public areas to ensure that all fixtures, fittings, linens, and appliances are in good repair to meet guest satisfaction
• Accumulate guest preferences and create a comprehensive guest relationship database
• Manage daily staffing requirements, providing training, coaching, and regular feedback to improve staff performance
• Closely monitor the work performance of outside contractors

Requirements

• Bachelor’s degree in Hospitality Management or a related field
• Minimum of 5 years of housekeeping management experience in a luxury hotel
• Excellent command of written and spoken English and Chinese, including Mandarin
• Good understanding of housekeeping management systems and processes
• Attention to detail with the ability to multitask
• Proven leadership, organizational, and interpersonal skills

Equal opportunities are extended to all candidates and the information provided will be treated in strict confidence and used for recruitment purposes only.