Hospitality Call Center Specialist

SHERATON HONG KONG HOTEL & TOWERS; Hong Kong; On-site; HKD 167,000 - 279,000; Full time

Job summary

SHERATON HONG KONG HOTEL & TOWERS is seeking a Call Center Operations Manager to oversee daily call center activities and ensure high-quality professional service. The role focuses on coordinating front-line customer interactions within a luxury hotel environment.

The ideal candidate holds a hospitality-related diploma or higher, with hotel experience, and strong English and Cantonese communication skills; Mandarin proficiency is an advantage for handling broader guest inquiries.

Qualifications

• Diploma or above in hospitality management or related disciplines.
• Relevant experience gained in sizable hotel is highly preferred.
• Fluent in spoken & written English and Cantonese; Mandarin ability is an advantage.

Responsibilities

• Manage the daily operation of the Call Center and provide professional services.

Skills

English fluency

Cantonese fluency

Mandarin (advantage)

Education

Diploma in hospitality management or related

Job description

SHERATON HONG KONG HOTEL & TOWERS is seeking a Call Center Operations Manager to oversee daily call center activities and ensure high-quality professional service. The role focuses on coordinating front-line customer interactions within a luxury hotel environment.

The ideal candidate holds a hospitality-related diploma or higher, with hotel experience, and strong English and Cantonese communication skills; Mandarin proficiency is an advantage for handling broader guest inquiries.