Senior / Guest Service Manager

Sheraton & Four Points by Sheraton Hong Kong Tung Chung; Hong Kong; On-site; HKD 420,000 - 680,000; Full time

Job summary

Sheraton & Four Points by Sheraton Hong Kong Tung Chung is seeking a seasoned Front Office professional to lead guest check-ins, reservations and daily reports. You will contribute to manpower planning, roster preparation and handling guest feedback to ensure a premium guest experience.

Requirements include a degree in Hospitality Management, fluent English, Cantonese and Mandarin, and at least 5 years in Front Office operations within a hotel environment.

Qualifications

• Proactive and polite with good interpersonal skills.
• Excellent command of written and conversational skills in English, Cantonese and Mandarin
• 5 years of experience in Front Office operation

Responsibilities

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
• Prepare daily and monthly reports, identify any special requests, and check reports for accuracy
• Manpower planning and roster preparation
• Process all reservations and Housekeeping requests and changes
• Handling of guest complaints

Skills

Interpersonal skills

Front Office experience

Multilingual communication

Education

Degree in Hospitality Management or related disciplines

Job description

Our Hotels

Sheraton & Four Points by Sheraton Hong Kong Tung Chung consists of 2 hotels and it is conveniently located in Tung Chung with close proximity to Tung Chung MTR Station, shopping mall, Ngong Ping Cable Car Terminal and Disneyland. Only ten minutes from Hong Kong International Airport and Asia World-Expo.

Sheraton Hong Kong Tung Chung is aesthetically designed with thoughtful details and effortless style. Our 218 well-appointed guestrooms and suites bring calm and a feeling of relaxation, features spectacular sea view and premium amenities. To indulge your senses, the hotel offers an outdoor temperature-controlled pool and a 24/7 gym with sophisticated equipment.

Guests can find four restaurants and a lounge offering a fabulous range of cuisines from casual all-day dining to world-class grill and authentic Chinese restaurant. If you prefer to dine in the comforts of your room, room service is available 24 hours a day.

Four Points by Sheraton Hong Kong Tung Chung offers 1,001 guestrooms and suites featuring contemporary decor and spectacular airport, sea and hill views. We have an all-day dining restaurant and a lounge, room service is also available 24 hours a day.

As a champion of community, the 2 hotels are DEDICATED to bringing people together by utilizing 9 venues with over 3,900 square meters of space.

Start Your Journey With Us

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Job Summary

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
• Prepare daily and monthly reports, identify any special requests, and check reports for accuracy
• Manpower planning and roster preparation
• Process all reservations and Housekeeping requests and changes
• Handling of guest complaints

Requirements

• Degree in Hospitality Management or related disciplines
• Proactive and polite wtih good interpersonal skills
• Excellent command of written and conversational skills in English, Cantonese and Mandarin
• 5 years of experience in Front Office operation

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.