Helpdesk Support (Overnight)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 167,400 - 223,200; Full time

Benefits offered by this job

Shift allowance (if applicable)

Overnight shift allowances

Job summary

A consulting firm in Hong Kong is seeking a Frontline Helpdesk Support professional to assist with IT-related issues. The role requires one year of relevant customer service experience and knowledge of POS systems, Windows, and Office 365. Candidates should have strong communication skills in both English and Chinese, and be proactive under pressure. This position offers a one-year renewable contract with an overnight shift, including weekends and public holidays.

Qualifications

• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone will be a definite advantage.
• Good command of both spoken and written English and Chinese (including Mandarin).

Responsibilities

• Provide frontline helpdesk support on IT-related issues through omni-channel.
• Coordinate with internal and external parties.
• Assist in performing any other IT duties as assigned by supervisors.

Skills

Customer-oriented

Good troubleshooting skills

Communication and interpersonal skills

Knowledge on POS

Proactive

Education

DSE or above in Information Technology

Tools

Windows

Office 365

Chinese word processing

Job description

SW8402 |15 Nov 2022

• Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system
• Coordinate with internal and external parties
• Assist in performing any other IT duties as assigned by supervisors
• Working Location: Kowloon Bay

• DSE or above in Information Technology or related discipline
• One year working experience in customer service area in IT field is preferable
• Prior experience in providing technical support to clients over the phone will be a definite advantage
• Knowledge on POS, Windows, Office 365, other Microsoft applications
• Customer-oriented with good troubleshooting, communication, and interpersonal skills
• Proactive and able to work under pressure
• Good command of both spoken and written English and Chinese (including Mandarin)
• Good at Chinese word processing
• Overnight shift, 5-working days per week (including public holidays, Sat & Sun)
• One-year contract, renewable subject to business needs
• Shift allowance will be provided (if applicable)
• Immediate available is preferred