Helpdesk Support Specialist (Shift & Holidays)

Classy Wheeler Limited; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

A regional IT services provider in Hong Kong is seeking a motivated IT Support Specialist. The role involves monitoring systems, providing technical support, and ensuring operational efficiency. Candidates should possess a relevant diploma and demonstrate strong computer skills and communication abilities in both English and Chinese. Those who are immediately available and willing to work shifts, including public holidays, will have an advantage. This position offers exposure to various technical environments and a chance to kickstart a career in IT.

Qualifications

• Prior experience in IT support or relevant field preferred.
• Good communication skills and telephone manner required.
• Ability to work on public holidays and flexible shifts.

Responsibilities

• Monitor systems and jobs for performance.
• Provide technical support to users and customers.
• Conduct health checks on systems and services.
• Handle hotline and service desk queries.
• Support internal IT systems operationally.
• Install and repair hardware and software.
• Prepare routine reports on IT services.

Skills

IT support

Basic PC troubleshooting

Communication skills

Computer knowledge

Fluent in English and Chinese

Education

Diploma / degree in Computer Science or related IT discipline

Job description

A regional IT services provider in Hong Kong is seeking a motivated IT Support Specialist. The role involves monitoring systems, providing technical support, and ensuring operational efficiency. Candidates should possess a relevant diploma and demonstrate strong computer skills and communication abilities in both English and Chinese. Those who are immediately available and willing to work shifts, including public holidays, will have an advantage. This position offers exposure to various technical environments and a chance to kickstart a career in IT.