Head of Luxury Brand Store

伯赛思（上海）管理咨询有限公司; Hong Kong; On-site; HKD 900,000 - 1,100,000; Full time

Job summary

伯赛思（上海）管理咨询有限公司 in Hong Kong seeks a Brand Store Director who acts as the brand ambassador and business leader, translating the Brand philosophy into local market actions, guiding the store team, and delivering an exceptional client experience on the sales floor.

You will drive the business, coach the team to exceed KPIs, manage omni-channel initiatives, partnerships, events, and local clienteling, while ensuring operational excellence, budget control, and loyalty growth in a fast‑paced luxury

Qualifications

• Previous store management experience in luxury brands.
• Ability to manage high-volume store operations.

Responsibilities

• Report to Retail Operations Manager, Hong Kong
• Lead the business and drive store performance to exceed financial targets
• Develop action plans through performance analysis
• Drive KPI achievement, including cross-selling and upselling across product categories
• Represent the company in the local market and build client relationships
• Be present on the sales floor to maintain high service standards
• Foster omni-channel awareness and use of digital tools to enhance client relations
• Support e-commerce channel development and timely order responses
• Meet store operating budgets by monitoring expenses
• Provide product feedback and participate in buying sessions when requested
• Develop client relationships and clienteling initiatives to increase loyalty and spend
• Coach and develop the store team, promoting internal growth and talent development
• Attract and recruit top talents, ensuring cooperation between front and back of house
• Maintain boutique care and ensure display excellence according to company guidelines
• Enforce cash, inventory, logistics and reporting procedures from head office
• Collaborate with Visual Merchandising and Retail Merchandising for events and standards

Skills

Luxury store management

Team leadership

Sales target focus

Job description

伯赛思（上海）管理咨询有限公司 in Hong Kong seeks a Brand Store Director who acts as the brand ambassador and business leader, translating the Brand philosophy into local market actions, guiding the store team, and delivering an exceptional client experience on the sales floor.

You will drive the business, coach the team to exceed KPIs, manage omni-channel initiatives, partnerships, events, and local clienteling, while ensuring operational excellence, budget control, and loyalty growth in a fast‑paced luxury