Head of eCommerce Growth & P&L (Omnichannel)

惠康; Hong Kong; On-site; HKD 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Annual Fixed Bonus

5-Day Work Week

Paid Leave and Holidays

Employee Medical Coverage

Staff Purchase Discount

Birthday Coupon

Referral Bonus

Excellent Career Path

Job summary

IKEA is seeking an experienced eCommerce leader to own the P&L and drive omnichannel growth. You will lead a cross-functional team, set strategy, and partner across stores and digital channels to deliver profitable revenue and enhanced customer experiences.

You will apply data-driven decisions, optimize ROI, and establish scalable processes to support rapid growth in a dynamic environment. This role emphasizes transformation, leadership, and a strong customer-centric mindset.

Qualifications

• Minimum 8 years in eCommerce with at least 2 years in a senior leadership role and P&L accountability.
• Strong commercial acumen and market dynamics understanding to drive growth.
• Data-driven decision making using analytics and customer insights to optimize performance.
• Experience in omnichannel retail with customer-centric mindset.
• Knowledge of eCommerce platforms, tools, and industry trends.
• Proven ability to build and scale teams and implement SOPs.

Responsibilities

• Own the eCommerce P&L, set strategy, targets, and drive profitability.
• Define growth strategy and identify opportunities across channels and partnerships.
• Lead cross-functional team with clear roles and performance culture.
• Guide sales strategy using performance, inventory, and market insights.
• Establish SOPs and frameworks to measure performance and speed-to-market.
• Drive data-driven decisions and align with omnichannel customers across touchpoints.
• Lead commercial activities to optimize ROI and institutionalize experimentation.
• Drive transformation to future-proof omnichannel development and agility.
• Develop personalization initiatives using data and segmentation in collaboration with Data & Analytics.
• Contribute to IKEA's commercial direction and growth strategy.

Skills

eCommerce leadership

P&L ownership

Omnichannel

Data analytics

Stakeholder management

Team leadership

Tools

CDP platforms

Analytics tools

Job description

IKEA is seeking an experienced eCommerce leader to own the P&L and drive omnichannel growth. You will lead a cross-functional team, set strategy, and partner across stores and digital channels to deliver profitable revenue and enhanced customer experiences.

You will apply data-driven decisions, optimize ROI, and establish scalable processes to support rapid growth in a dynamic environment. This role emphasizes transformation, leadership, and a strong customer-centric mindset.