Head of Airfreight

CSA Global Logistics (Hong Kong) Limited; Hong Kong; On-site; HKD 900,000 - 1,350,000; Full time

Job summary

CSA Global Logistics (Hong Kong) Limited is seeking a seasoned professional to build and lead the Air Freight department from the ground up in Hong Kong. You will define targets, drive growth, and establish an organization with clear roles, SOPs, and KPIs to ensure profitable operations.

You will develop new air freight customers, convert existing ocean freight demand, and manage key partnerships with airlines, co-loaders, GSAs, and logistics partners.

Qualifications

• More than 10 years' working experience in air freight, air cargo, or freight forwarding.
• Strong customer development, negotiation, and resource integration skills.

Responsibilities

• Build and develop Air Freight department from scratch
• Define annual targets, growth strategy, and execution roadmap
• Establish organization structure, roles, and management systems
• Build standard operating procedures (SOPs)
• Develop new air freight customers and target industry accounts
• Convert existing ocean freight customers with air freight demand
• Lead customer visits, quotations, negotiations, and account development
• Improve customer retention and long-term partnerships
• Build and maintain relationships with airlines, co-loaders, GSAs, and logistics partners
• Manage customs brokers, warehouses, trucking providers, and overseas agents
• Secure competitive pricing, space allocation, and service support
• Oversee daily air freight operations including booking, documentation, tracking, and exception handling
• Ensure service quality, transit performance, and customer satisfaction
• Build KPI-driven operational management processes
• Full ownership of department revenue, gross profit, and P&L
• Control costs, optimize margins, and manage receivables

Skills

Air freight expertise

Customer development

Negotiation

Resource integration

Job description

Requirements

• More than 10 years' working experience in air freight, air cargo, or freight forwarding
• Strong customer development, negotiation, and resource integration skills

Others

• Strong commercial mindset with ownership of results and profitability
• Entrepreneurial mindset, resilience, and result-oriented

Responsibilities

• Build and develop Air Freight department from scratch
• Define annual targets, growth strategy, and execution roadmap
• Establish organization structure, roles, and management systems
• Build standard operating procedures (SOPs)
• Develop new air freight customers and target industry accounts
• Convert existing ocean freight customers with air freight demand
• Lead customer visits, quotations, negotiations, and account development
• Improve customer retention and long-term partnerships
• Build and maintain relationships with airlines, co-loaders, GSAs, and logistics partners
• Manage customs brokers, warehouses, trucking providers, and overseas agents
• Secure competitive pricing, space allocation, and service support
• Oversee daily air freight operations including booking, documentation, tracking, and exception handling
• Ensure service quality, transit performance, and customer satisfaction
• Build KPI-driven operational management processes
• Full ownership of department revenue, gross profit, and P&L
• Control costs, optimize margins, and manage receivables