Associate Butler

Rosewood Hotel Group; Hong Kong; On-site; HKD 245,520 - 379,440; Full time

Job summary

Rosewood Hotel Group is seeking a Guest Relations professional for our Hong Kong luxury property. You will greet guests, coordinate with departments, and deliver personalized service to create memorable experiences from arrival to departure.

You'll build rapport, anticipate guest needs, and maintain accurate guest profiles. Fluency in English, Cantonese, and Mandarin is required; additional languages are a plus. Opera system experience is advantageous in this dynamic role.

Qualifications

• Minimum 1 year experience in a luxury hotel in guest relations or similar.
• Experience with Opera system is an advantage.
• Committed and passionate about personalized guest service with attention to detail.
• High standards of professional demeanor with strong communication and presentation.
• Ability to build rapport quickly and maintain guest relationships.
• Fluent in English, Cantonese and Mandarin; other languages valuable.
• Experience as Butler may be considered for more senior roles.

Responsibilities

• Provide guests with unparalleled hospitality from arrival to departure.
• Coordinate with departments to fulfill guest needs and requests.
• Host and welcome guests in a natural and spontaneous manner.
• Update guest preferences, feedback and comments on guest profile.
• Be fully conversant with all hotel services and facilities to create memorable experiences.

Skills

English

Cantonese

Mandarin

Guest service

Communication

Tools

Opera system

Job description

Responsibilities

• Provide our guests with unparalleled hospitality, from an effortless arrival and departure experience in a gracious and polite manner
• Coordinate with all concerned departments to fulfill guest needs and requests
• Host and welcome all guests in a natural and spontaneous manner to make our guests feel welcome whilst they spend their time with us
• Update the guest preference, feedback and comments on to the guest profile section
• Fully conversant with all services and facilities offered by the hotel, create renowned memorable experiences for our guests

Requirements

• Minimum 1 year relevant working experience in a sizeable luxury hotel in similar capacity or in Guest Relations service
• Experience with the Opera system is an advantage
• Commit and passionate in delivering personalized guest service, anticipatory with a keen eye for detail
• High standards of professional manner with exceptional communication and presentation skills
• Ability to build rapport quickly and maintain guest relationships
• Excellent command of spoken English, Cantonese and Mandarin is a must. Any additional languages will be valuable
• More experience will be considered as Butler