Duty Manager - Overnight (Partime)

The Charterhouse Causeway Bay; Hong Kong; Sur place; HKD 201 000 - 268 000; Plein temps

Résumé du poste

The Charterhouse Causeway Bay invites an experienced Front Office professional to take on a Shift Leader / Duty Manager role. You will oversee front office operations, ensure efficient guest services, and maintain high service standards at all times.

Ideal candidates have at least 3 years in a similar capacity, strong English and Chinese communication skills, and an outgoing leadership personality. Join us for a dynamic, guest-focused environment in Hong Kong, where you will respond to

Qualifications

• Minimum 3 years' experiences in similar capacity.
• Guest oriented and attentive to guests' needs.
• Good communications and leadership skills with outgoing personality.
• Good command in spoken and written English and Chinese.

Responsabilités

• Act as a shift leader of front desk and duty manager in overseeing the front office operations of the hotel.
• Provide and ensure efficient and quality front line guest services at all time.
• Respond and resolve guests’ enquiries and complaints.
• Handle all emergency situations in accordance with hotel policies and procedures.

Connaissances

Leadership

Guest service

Communication

Description du poste

Are you prepare to go beyond the Borders?In Charterhouse Causeway Bay, We Always Look For Innovative And Dynamic People To Go Beyond Borders. As We Are a Hotel Which Goes Beyond Borders In Service, We Are Keen To Develop Our People In 10 Aspects

• Caring - energizes and show our care
• Commitment - pledge to service with actions ensuring the effect
• Communication - active listening with proactive responses
• Create Impression - an impression with a smile will last forever
• Engaging - interacting with customer to improve relationship
• Innovative - thinking outside the box to improve shills and products
• Passion - loving your job that create self-fulfillment
• Responsibility - taking the action in exceeding customer expectations
• Service Attitude - a learned behavior to make things right from beginning
• Teamwork - together we shall be more efficient and productive

Duties

• Act as a shift leader of front desk and duty manager in overseeing the front office operations of the hotel;
• Provide and ensure efficient and quality front line guest services at all time.
• Respond and resolve guests’ enquiries and complaints;
• Handle all emergency situations in accordance with hotel policies and procedures;

Requirements

• Minimum 3 years' experiences in similar capacity
• Guest oriented and attentive to guests' needs
• Good communications and leadership skills with outgoing personality
• Good command in spoken and written English and Chinese

We offer attractive remuneration package and opportunity to work in a fun and interactive environment.