Guest Relations Officer

Compass Group Hong Kong Limited; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

Compass Group Hong Kong Limited is seeking a Guest Relations Officer to welcome guests and deliver professional hospitality at our front desk. You will handle registrations, meeting room bookings, and front-desk communications while coordinating with several departments to ensure events run smoothly.

The role emphasizes a polished appearance, strong communication skills, and teamwork as you support operations and guest services in a dynamic financial institute environment.

Qualifications

• Experience in hotel, guest services, or tourism is a plus.
• Detail-oriented with excellent verbal and written communication.
• Proficiency in MS applications and computer literacy.
• Well-presented appearance and professional manner.
• A hardworking and team player attitude.

Responsibilities

• Greet and welcome guests in a courteous and professional manner.
• Assist with visitor registration, conference room reservations, switchboard calls and emails handling.
• Manage traffic flow to ensure a smooth customer experience in the reception area.
• Liaise with departments and vendors to set up meetings and events.
• Provide support to the Operations/Guest Services Manager on ad-hoc projects.

Skills

Customer service

Hospitality mindset

Verbal communication

Written communication

MS Excel

MS Word

Email handling

Tools

MS Excel

MS Word

Email

Job description

As a Guest Relations Officer in the top leading financial institute, providing excellent hospitality service to our clients is our top priority.

We provide first class assistances to perfection, we deliver a professional, informative, and well-mannered service at our front house receptions.

If you think if you can join a professional and dynamic team and become the first point of contact for our guests, here's your key responsibilities:

Responsibilities:

• Greet and welcome guests in a courteous and professional manner
• Assist with visitor registration, conference room reservations, switchboard calls and emails handling.
• Manage from small to large traffic flow and ensure a smooth customer experience is met in the reception area at all time
• Liaise with different departments and vendors to set up meetings and events
• Provide supports to the Operations/Guest Services Manager in various ad-hoc projects

Requirements:

• At least 2 years of experience in the hotel, guest services, or tourism industry is a plus.
• A detail-oriented and customer-oriented mindset with excellent verbal and written communication skills
• Proficiency in MS applications and computer literacy (MS Excel, Word, Email)
• Well-presented appearance and professional manner
• A hardworking and team player attitude

Work Hour:

• 5 days' work / 9 hours per day
• Saturday, Sunday & Public Holiday off

Personal Information Collection Statement:

The personal information collected in this application form will be used by Compass Group and its subsidiary/ associated companies solely for recruitment purpose and will be treated in strictest confidence. The Company will retain the personal data of unsuccessful applicants for no longer than six months of which will be destroyed thereafter. After submission of the application form, please contact Human Resources Department for correction or enquiries on recruitment matters.