Receptionist (Guest Relations Officer)/Supervisor

Compass Group Hong Kong Ltd; Hong Kong; On-site; HKD 156,000 - 223,000; Full time

Job summary

Compass Group Hong Kong Ltd. is seeking a Receptionist (Guest Relations Officer)/Supervisor to greet guests, manage registrations, and coordinate meetings at our front desk. The role offers opportunities for leadership if you have team experience and a professional demeanor.

The position requires a detail-oriented, customer-focused approach, with strong communication skills and MS Office literacy. 5 days a week, 9 hours per day, weekends off; attractive remuneration and career prospects.

Qualifications

• Experience in hotel, guest services, or tourism industry is a plus.
• Detail-oriented and customer-oriented mindset with excellent verbal and written communication skills
• Proficiency in MS applications and computer literacy (MS Excel, Word, Email)
• Well-presented appearance and professional manner
• Team player attitude

Responsibilities

• Greet and welcome guests in a courteous and professional manner
• Assist with visitor registration, conference room reservations, switchboard calls and emails handling
• Manage from small to large traffic flow and ensure a smooth customer experience is met in the reception area at all times
• Liaise with different departments and vendors to set up meetings and events
• Provide supports to the Operations/Guest Services Manager in various ad-hoc projects
• Candidates with team leadership experience may be considered for the Receptionist Supervisor / Guest Relations Supervisor role

Skills

Customer service

Communication

Team player

Tools

MS Excel

MS Word

Email

Job description

Receptionist (Guest Relations Officer)/Supervisor

As a Guest Relations Officer in the top leading financial institute, providing excellent hospitality service to our clients is our top priority.

We provide first class assistances to perfection, we deliver a professional, informative, and well-mannered service at our front house receptions.

If you think if you can join a professional and dynamic team and become the first point of contact for our guests, here’s your key responsibilities:

Responsibilities:

Greet and welcome guests in a courteous and professional manner

Assist with visitor registration, conference room reservations, switchboard calls and emails handling.

Manage from small to large traffic flow and ensure a smooth customer experience is met in the reception area at all time

Liaise with different departments and vendors to set up meetings and events

Provide supports to the Operations/Guest Services Manager in various ad-hoc projects

Candidates with team leadership experience may be considered for the Receptionist Supervisor / Guest Relations Supervisor role

Requirements:

At least 2 years of experience in the hotel, guest services, or tourism industry is a plus.

A detail-oriented and customer-oriented mindset with excellent verbal and written communication skills

Proficiency in MS applications and computer literacy (MS Excel, Word, Email)

Well-presented appearance and professional manner

Team player attitude

Work Hour:

5 days’ work / 9 hours per day

Saturday, Sunday & Public Holiday off

We offer an attractive remuneration package and excellent career prospects to the right candidate.

Compass Group Hong Kong is an Equal Opportunities Employer. All applications and enquiries will be handled in the strictest confidence and personal data collected will be used for recruitment purposes only. All the applicant contact details will be kept for 6 months only.

Personal Information Collection Statement:

The personal information collected in this application form will be used by Compass Group and its subsidiary/ associated companies solely for recruitment purpose and will be treated in strictest confidence. The Company will retain the personal data of unsuccessful applicants for no longer than six months of which will be destroyed thereafter. After submission of the application form, please contact Human Resources Department for correction or enquiries on recruitment matters.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• How much notice are you required to give your current employer?

Facilities Management & Outsourced Services 101-1,000 employees

Compass Group Hong Kong Ltd.,

a UK based fortune 500 Company, is one of the world's leading catering and support services companies. We provide high quality catering and support services to Healthcare, Education and Business & Industry segments in Hong Kong.

We are now actively searching for an energetic and focused professional to join us.

Compass Group Hong Kong Ltd.,

a UK based fortune 500 Company, is one of the world's leading catering and support services companies. We provide high quality catering and support services to Healthcare, Education and Business & Industry segments in Hong Kong.

We are now actively searching for an energetic and focused professional to join us.

What can I earn as a Guest Relations Officer