Guest Experience Duty Manager

IHG Hotels & Resorts; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Benefits offered by this job

Competitive salary

Room discounts

Full uniform

Comprehensive training

Job summary

IHG Hotels & Resorts in Hong Kong is looking for a Duty Manager who will manage guest experiences and team performance at our hotel. You'll ensure the delivery of authentic and memorable experiences by prioritizing workloads and developing your team's skills.

The ideal candidate has at least 2 years of front-desk experience, is fluent in English, and possesses strong problem-solving and communication skills. We offer a competitive salary and a range of benefits including room discounts and comprehensive training.

Qualifications

• Two years of front-desk or guest-service leader experience.
• Basic mathematics skills.
• Willingness to work evenings and weekends.
• Ability to stand for long periods.

Responsibilities

• Manage guest experiences and hotel operations.
• Prioritize workload and ensure team productivity.
• Develop team skills to enhance hotel performance.
• Resolve guest issues and concerns.
• Act as the first point of contact during emergencies.

Skills

Excellent communication

Problem-solving

Reasoning

Motivational skills

Fluent in spoken and written English

Education

Minimum Diploma or equivalent

Tools

Hotel property management systems (Opera)

Job description

IHG Hotels & Resorts in Hong Kong is looking for a Duty Manager who will manage guest experiences and team performance at our hotel. You'll ensure the delivery of authentic and memorable experiences by prioritizing workloads and developing your team's skills.

The ideal candidate has at least 2 years of front-desk experience, is fluent in English, and possesses strong problem-solving and communication skills. We offer a competitive salary and a range of benefits including room discounts and comprehensive training.