Bilingual Server: Guest Experience & Upsell Expert

Regent Hong Kong; Hong Kong; On-site; HKD 235,000 - 285,000; Full time

Job summary

Regent Hong Kong is seeking a Guest Experience professional to deliver exceptional hospitality at the restaurant. You will greet guests, anticipate needs, and guide them through menus with knowledge and warmth. This role emphasizes accuracy in orders, timely service, and maintaining pristine dining areas.

Flexibility, teamwork, and a customer-first attitude are essential as you support colleagues and uphold safety and hygiene standards in a fast-paced setting.

Qualifications

• Proficiency in written and spoken English and Chinese is required.
• Pleasant personality with a customer-first mindset.
• Ability to thrive in a fast-paced hospitality environment.

Responsibilities

• Set up the restaurant for flawless service and warmly welcome guests.
• Anticipate needs, make knowledgeable dish suggestions, and ensure timely, accurate, and attractive presentation of food and drinks.
• Flag allergies and dietary needs, acknowledge VIP arrivals, and relay guest feedback to supervisors.
• Keep tables and service areas spotless and ready for guests at all times.

Skills

Bilingual English & Chinese

Customer oriented

Team player

Education

Secondary education or DSE

Job description

Regent Hong Kong is seeking a Guest Experience professional to deliver exceptional hospitality at the restaurant. You will greet guests, anticipate needs, and guide them through menus with knowledge and warmth. This role emphasizes accuracy in orders, timely service, and maintaining pristine dining areas.

Flexibility, teamwork, and a customer-first attitude are essential as you support colleagues and uphold safety and hygiene standards in a fast-paced setting.