Regent Experience Supervisor

Leadingnation; Hong Kong; On-site; HKD 290,000 - 424,000; Full time

Job summary

Regent Hong Kong is seeking a proactive Front Office professional to warmly welcome guests, manage check-ins/outs, and ensure flawless service. You will resolve guest inquiries, coordinate with management, and oversee cashiering with accuracy, while promoting our loyalty programs and local recommendations.

Cantonese and English fluency are required, with Putonghua preferred. The role requires a minimum of 3 years in front office roles, a Bachelor’s degree in Hotel Management, and a leadership

Qualifications

• Bachelor's degree or higher in Hotel Management or related field.
• Minimum 3 years of relevant front office experience.
• Must speak Cantonese and English; Putonghua preferred.
• Lead by example in appearance, manners, etiquette and values.

Responsibilities

• Welcome guests warmly and handle check-in/check-out with speed and accuracy.
• Resolve complaints and requests, and report to the manager promptly.
• Oversee cashiering and maintain accurate daily financial reporting.
• Inspire and coach the Regent Experience team to deliver outstanding service.

Skills

Front Office

Guest Relations

Concierge Experience

Shift Leadership

Education

Bachelor's degree in Hotel Management

Tools

Hotel Reservation System

Loyalty Program Know-how

Job description

• Regent Hong Kong
• Front Office
• Rooms

YOUR DAY TO DAY

• Welcome guests warmly, remember their names, and handle check-in, check-out, and room changes with speed and accuracy.
• Resolve complaints and requests with confidence, report to the manager on timely basis.
• Handle currency exchange, travelers' checks, and cashiering with care.
• Champion loyalty programs and seasonal promotions so guests get the most out of every stay.
• Know the city inside out — restaurants, shows, transport, hidden gems — so you can point guests in the right direction.
• Handle guest mail, courier, and parcel requests smoothly.

LEAD THE TEAM

• Inspire and coach Regent Experience team to deliver service that goes beyond expectations.
• Drive departmental goals through smart, guest-first recommendations.

KEEP THINGS RUNNING SMOOTHLY

• Manage the cashier float and keep daily financial reporting accurate.
• Prepare clean, audit-ready documentation.
• Oversee keys, mail, and messages, and cover night-shift reporting when needed.

WHAT YOU BRING

• Front office, guest relations, or concierge experience, ideally with some team-lead exposure.
• Comfort with hotel reservation systems and loyalty program know-how.
• A calm, solutions-first approach to handling cash, audits, and guest complaints.
• Genuine warmth, sharp attention to detail, and pride in doing things right.
• Flexibility for shift work, including nights.
• Instinct to lead by example.

QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field
• Minimum 3 years’ relevant working experience
• Must speak Cantonese and English, Putonghua is preferred
• Must lead by example in terms of appearance, mannerism, etiquette, behaviour conduct, principles and values
• Lead the Regent Experience Agent team and inspire them to execute all ideas that help to elevate guest’s experience

We offer promising career opportunities with excellent remuneration packages,on-going professional learning & development, a culture of service excellence and a diversed workplace that celebrates differences.

Applicants who do not hear from us within four weeks should consider their applications unsuccessful. Datacollected will be used for recruitment purpose only.