F&B Service Team Lead — Guest Experience

St. Regis Hotels & Resorts; Hong Kong; On-site; HKD 290,000 - 424,000; Full time

Job summary

St. Regis Hotels & Resorts in Hong Kong is seeking an experienced Front-of-House/Non-Management hotel role to ensure guest needs are met with exceptional service.

You will supervise staff, maintain grooming standards, train teammates, and coordinate service across dining and guest areas. The ideal candidate has at least 2 years of related experience, 1 year in supervision, and proficiency in English and Chinese (Cantonese & Mandarin).

Qualifications

• High school diploma or G.E.D. equivalent.
• Related work experience: at least 2 years.
• Supervisory experience: at least 1 year.
• Language proficiency: English & Chinese (Cantonese & Mandarin).

Responsibilities

• Ensure staff work as a team to deliver optimum service and meet guest needs.
• Inspect grooming and attire, rectify deficiencies, and maintain cleanliness and readiness.
• Assist in hiring, training, scheduling, evaluating, and coaching employees; model professionalism.
• Follow safety, security, and company policies; handle guest requests with professionalism.
• Read and verify information, supervise inventory, and coordinate with maintenance and operations.

Job description

St. Regis Hotels & Resorts in Hong Kong is seeking an experienced Front-of-House/Non-Management hotel role to ensure guest needs are met with exceptional service.

You will supervise staff, maintain grooming standards, train teammates, and coordinate service across dining and guest areas. The ideal candidate has at least 2 years of related experience, 1 year in supervision, and proficiency in English and Chinese (Cantonese & Mandarin).