Guest Experience Front Desk Officer (Night Shift)

Ovolo Hotels; Hong Kong; On-site; HKD 156,000 - 246,000; Full time

Benefits offered by this job

Hotel benefits

Wellbeing programmes

Community programme

Job summary

Ovolo Hotels in Hong Kong is seeking a Guest Service Officer/Front Desk Officer to create a welcoming environment by proactively engaging with guests and handling check-in/check-out. You will contribute to front-of-house operations and assist in delivering a memorable guest experience.

Candidates should have excellent English and good Chinese, be resilient, and capable of multi-tasking in a dynamic setting. A cheerful personality with a sense of humour is valued.

Qualifications

• Excellent command in English and good command in Chinese (spoken and written).
• High resilience with ability to multi-task in a dynamic workplace.
• Cheerful personality with a good sense of humour.
• Available to work night shifts.
• Fresh graduates welcome; less experience considered.
• Security Personnel Permit (if possible).

Responsibilities

• Handle guest check-in and check-out and contribute to front-of-house operations.
• Proactively engage with guests to identify needs and provide solutions.
• Support in maintaining welcoming and smooth hotel front desk operations.

Skills

English proficiency

Chinese proficiency

Night shift

Resilience

Multi-tasking

Cheerful personality

Job description

Ovolo Hotels in Hong Kong is seeking a Guest Service Officer/Front Desk Officer to create a welcoming environment by proactively engaging with guests and handling check-in/check-out. You will contribute to front-of-house operations and assist in delivering a memorable guest experience.

Candidates should have excellent English and good Chinese, be resilient, and capable of multi-tasking in a dynamic setting. A cheerful personality with a sense of humour is valued.