Guest Experience Front Desk Concierge

Manpower Services (Hong Kong) Limited; Hong Kong; On-site; HKD 284,000 - 341,000; Full time

Job summary

Manpower Services (Hong Kong) Limited is seeking a Front Desk Receptionist/Concierge to manage daily front desk and guest services, ensuring smooth operations. Responsibilities include handling reservations, guest requests, inquiries, and maintaining records.

The role requires two years in hotel or catering, with a Form 5 standard and a preference for a Diploma in Hotel Management. Proficiency in MS Office and bilingual English/Cantonese are essential.

Qualifications

• Form 5 standard or equivalent.
• Diploma in Hotel Management or equivalent preferred.
• Two years’ relevant hotel or catering experience.
• Fluency in Cantonese and English is required.

Responsibilities

• Manage daily front desk and guest services operations.
• Coordinate reservations, bookings and guest requests.
• Handle guest inquiries and resolve service issues per SOPs.
• Maintain reception facilities and service areas.
• Collaborate with internal departments to ensure smooth guest experiences.
• Assist in preparing operational reports and records.
• Support onboarding and coaching of new team members.
• Promote facilities and collect feedback for improvement.

Skills

Fluency in Cantonese & English

Microsoft Excel

PowerPoint

Word

Education

Diploma in Hotel Management or equivalent

Form 5 standard

Tools

Microsoft Excel

PowerPoint

Word

Job description

Manpower Services (Hong Kong) Limited is seeking a Front Desk Receptionist/Concierge to manage daily front desk and guest services, ensuring smooth operations. Responsibilities include handling reservations, guest requests, inquiries, and maintaining records.

The role requires two years in hotel or catering, with a Form 5 standard and a preference for a Diploma in Hotel Management. Proficiency in MS Office and bilingual English/Cantonese are essential.