Front Desk Receptionist/Concierge | up to 28K

Manpower Services (Hong Kong) Limited; Hong Kong; On-site; HKD 284,000 - 341,000; Full time

Job summary

Manpower Services (Hong Kong) Limited is seeking a Front Desk Receptionist/Concierge to manage daily front desk and guest services, ensuring smooth operations. Responsibilities include handling reservations, guest requests, inquiries, and maintaining records.

The role requires two years in hotel or catering, with a Form 5 standard and a preference for a Diploma in Hotel Management. Proficiency in MS Office and bilingual English/Cantonese are essential.

Qualifications

• Form 5 standard or equivalent.
• Diploma in Hotel Management or equivalent preferred.
• Two years’ relevant hotel or catering experience.
• Fluency in Cantonese and English is required.

Responsibilities

• Manage daily front desk and guest services operations.
• Coordinate reservations, bookings and guest requests.
• Handle guest inquiries and resolve service issues per SOPs.
• Maintain reception facilities and service areas.
• Collaborate with internal departments to ensure smooth guest experiences.
• Assist in preparing operational reports and records.
• Support onboarding and coaching of new team members.
• Promote facilities and collect feedback for improvement.

Skills

Fluency in Cantonese & English

Microsoft Excel

PowerPoint

Word

Education

Diploma in Hotel Management or equivalent

Form 5 standard

Tools

Microsoft Excel

PowerPoint

Word

Job description

Front Desk Receptionist/Concierge | up to 28K

• Managed daily front desk and guest service operations, ensuring smooth service delivery and operational efficiency.
• Coordinated reservations, bookings, and guest requests while maintaining accurate customer records.
• Handled guest enquiries and resolved service issues in accordance with SOPs and service standards.
• Maintained reception facilities, equipment, and service areas to ensure operational readiness.
• Collaborated with internal departments to ensure effective communication and seamless guest experiences.
• Assisted in preparing operational reports and maintaining administrative records.
• Supported onboarding and coaching of new team members to uphold service standards.
• Promoted company facilities and services while collecting customer feedback for continuous improvement.

Requirements:

• Form 5 standard, preferably with Diploma in Hotel Management or equivalent
• Two years’ relevant experience in hotel or sizable catering establishment with two years in similar position
• Working knowledge of Microsoft Excel, PowerPoint and Word is an advantage
• Fluency in Cantonese and English is a must

What can I earn as a Front Desk Receptionist