Global Terminal Tech Support (Cantonese & English) – HK

Bloomberg L P; Hong Kong; On-site; HKD 240,000 - 300,000; Full time

Job summary

Bloomberg L P in Hong Kong is seeking a Bloomberg Technical Support specialist fluent in Cantonese and English to assist clients, lead terminal installations, and coordinate with internal teams for seamless connectivity. You will resolve technical issues, liaise with market data and technology personnel, and manage multiple projects to ensure high-quality service in a fast-paced financial environment.

The role combines strong communication, technical, and coordination skills to support

Qualifications

• Minimum 3 years of working experience in technical support for internal or external clients.
• Experience in multiple: Network technologies, PC hardware, OS, and MS Office.
• Business proficiency in English and Cantonese to support clients in these markets.
• Experience multitasking in a high-volume environment with simultaneous projects and tasks.
• Demonstrated coordination with multiple teams to meet deadlines.
• Flexibility for occasional evening & weekend work.

Responsibilities

• Support technical issues and inquiries regarding the Bloomberg Terminal software, hardware offerings and network connectivity
• Engage with internal and external partners to resolve service issues
• Coordinate installation and maintain customers' connectivity to Bloomberg's network
• Work proactively with clients to implement hardware and network infrastructure strategies to improve their experience
• Lead and coordinate multiple concurrent projects with stakeholders to meet deadlines within service quality

Skills

Network technologies

PC hardware

Operating systems

Software suites

Tools

VMware

Citrix

AWS

Azure

Job description

Bloomberg L P in Hong Kong is seeking a Bloomberg Technical Support specialist fluent in Cantonese and English to assist clients, lead terminal installations, and coordinate with internal teams for seamless connectivity. You will resolve technical issues, liaise with market data and technology personnel, and manage multiple projects to ensure high-quality service in a fast-paced financial environment.

The role combines strong communication, technical, and coordination skills to support