Bloomberg Technical Support (Cantonese and English Speaker) - Hong Kong

Bloomberg L P; Hong Kong; On-site; HKD 240,000 - 300,000; Full time

Job summary

Bloomberg L P in Hong Kong is seeking a Bloomberg Technical Support specialist fluent in Cantonese and English to assist clients, lead terminal installations, and coordinate with internal teams for seamless connectivity. You will resolve technical issues, liaise with market data and technology personnel, and manage multiple projects to ensure high-quality service in a fast-paced financial environment.

The role combines strong communication, technical, and coordination skills to support

Qualifications

• Minimum 3 years of working experience in technical support for internal or external clients.
• Experience in multiple: Network technologies, PC hardware, OS, and MS Office.
• Business proficiency in English and Cantonese to support clients in these markets.
• Experience multitasking in a high-volume environment with simultaneous projects and tasks.
• Demonstrated coordination with multiple teams to meet deadlines.
• Flexibility for occasional evening & weekend work.

Responsibilities

• Support technical issues and inquiries regarding the Bloomberg Terminal software, hardware offerings and network connectivity
• Engage with internal and external partners to resolve service issues
• Coordinate installation and maintain customers' connectivity to Bloomberg's network
• Work proactively with clients to implement hardware and network infrastructure strategies to improve their experience
• Lead and coordinate multiple concurrent projects with stakeholders to meet deadlines within service quality

Skills

Network technologies

PC hardware

Operating systems

Software suites

Tools

VMware

Citrix

AWS

Azure

Job description

Bloomberg Technical Support (Cantonese and English Speaker) - Hong Kong

You will provide support for new and existing Bloomberg clients. You will collaborate with Sales to address clients’ connectivity requirements, lead the installation of Bloomberg Terminals, as well as coordinate closely with a variety of internal teams to deliver access to the Bloomberg infrastructure. You will resolve technical issues and proactively maintain Bloomberg performance to the utmost level, which will include circuit usage and network performance.

You need to be a confident and well-organized communicator, responsible for handling key accounts while regularly liaising with market data and technology personnel, in addition to telecommunication providers, service vendors and a variety of internal partners to ensure the highest quality of service to our customers.

If you wish to be involved in an exciting, fast-paced and challenging role that allows you to fully utilize your communication, technical and project coordination skills while gaining insight into the global financial markets, then this may be the opportunity for you.

We'll trust you to:

Support technical issues and inquiries regarding the Bloomberg Terminal software, hardware offerings and network connectivity

Engage with internal and external partners to resolve service issues

Coordinate installation and maintain customers' connectivity to Bloomberg's network

Work proactively with clients to implement recommended hardware and network infrastructure strategies to improve their experience with Bloomberg's products and services

Lead and coordinate multiple concurrent projects with stakeholders to meet project deadlines within service quality

You’ll need to have:

Minimum 3 years of working experience in technical support for internal or external clients

Working experience in more than one of the following: Network technologies (e.g., TCP/IP, UDP, RIP v2, BGP) and topology, PC hardware, operating systems (Linux, Windows, Mac OS), and software suites (e.g., MS Office)

Business proficiency in English and Cantonese to support clients in these markets

Experience in multitasking within a high-volume environment with simultaneous projects and tasks

Demonstrable experience of coordinating with multiple teams to meet deadlines

Flexibility to accommodate occasional evening & weekend work (time off in lieu)

Demonstrated continuous career growth within an organisation

We'd love to see:

CompTIA A+, NET+ or CCNA certification

Experience with telecommunications lines, basic network design and security

Experience with FIX protocol

Exposure to vendor cloud technology e.g. AWS, Azure

Experience with setting up & troubleshooting virtual environments (VMware, Citrix, etc.)

Ability to communicate effectively and negotiate resolutions to difficult scenarios

Ability in picking up new technologies and concepts quickly