Global Field Service Engineer - Medical Devices

Cornerstone Robotics; Hong Kong; On-site; HKD 250,000 - 420,000; Full time

Job summary

Cornerstone Robotics in Hong Kong seeks a field service engineer to travel overseas for after-sales service of medical devices, including on-site installation, commissioning and testing of components. You will introduce functions and installation procedures to customers and provide structured training on operation, pre-surgery preparation, and post-surgery disassembly.

You will collect feedback, analyse damaged parts, arrange replacements, and perform maintenance and inspections at designated

Qualifications

• Bachelor's degree or above in Mechanical, Electronic, Biomedical Engineering, or related field.
• 2+ years post-sales or clinical support in medical devices, preferably in surgical robotics or endoscopic equipment.
• Able to read mechanical engineering drawings, mechanical 3D diagrams, and hardware circuit diagrams.
• Excellent command of English, Cantonese and Mandarin advantageous; willing to travel overseas.

Responsibilities

• Provide after-sales service overseas, including installation, commissioning and testing.
• Introduce functions, usage, and installation procedures of machine components to customers.
• Deliver systematic training on machine operation, pre-surgery preparation, and post-surgery disassembly.
• Collect, record and track issues from customer feedback.
• Analyse damaged components, arrange replacements, and perform repair tasks within agreed timeframes.
• Formulate maintenance plans, conduct regular system maintenance and component replacement at designated locations.
• Manage after-sales maintenance inventory and storage according to product lifespan.
• Assist sales teams with trade show support and customer demonstrations as required.
• Collaborate with cross-functional teams to ensure smooth handover between technical and case support.
• Ensure all field service activities comply with regulatory requirements and maintain traceable service records.

Skills

Field service

After-sales support

Surgical robotics

Endoscopic equipment

Reading drawings

English proficiency

Travel overseas

Education

Bachelor's degree or above in Mechanical, Electronic, Biomedical Engineering, or related field

Job description

Cornerstone Robotics in Hong Kong seeks a field service engineer to travel overseas for after-sales service of medical devices, including on-site installation, commissioning and testing of components. You will introduce functions and installation procedures to customers and provide structured training on operation, pre-surgery preparation, and post-surgery disassembly.

You will collect feedback, analyse damaged parts, arrange replacements, and perform maintenance and inspections at designated