Global Customer Success Manager: Onboarding & Growth

AlphaPai; Hong Kong; On-site; HKD 420,000 - 600,000; Full time

Job summary

AlphaPai is seeking a Client Success professional to manage onboarding and engagement for overseas clients across Asia-Pacific, delivering English-language product training and resolving inquiries across time zones to boost adoption and activity.

You will conduct regular touchpoints by phone, email, video calls, and occasional on-site visits; collect feedback and work with the product team to improve functionality and user experience. The role emphasizes renewals and upselling to grow revenue.

Qualifications

• Bachelor’s degree or above in Finance, Marketing, Business Administration, or a related field.
• 1–5 years in B2B Customer Success/Account Management or related role, ideally in overseas/Asia-Pacific markets.
• Experience in fund management, securities, SaaS, internet, or FinTech preferred.
• Fluent business English required; Cantonese/Japanese/Korean/Bahasa Malaysia a strong plus.

Responsibilities

• Client Onboarding & Engagement: manage relationships with overseas clients across multiple markets and time zones; provide English-language product training and timely inquiries resolution.
• Client Communication: maintain regular touchpoints via phone, email, video, and on-site visits; collect feedback and collaborate with product team on improvements.
• Usage Monitoring & Satisfaction: track product usage and satisfaction levels; boost account activity to meet targets.
• Renewals & Upselling: drive renewals and identify upsell opportunities in partnership with Overseas Markets Account Managers to grow revenue.

Skills

Communication

Empathy

Problem solving

Cross-functional collaboration

Time-zone coordination

Willingness to travel

Education

Bachelor's degree or above in Finance, Marketing, Business Administration, or related field

Tools

Excel

CRM systems (Salesforce, HubSpot)

Job description

AlphaPai is seeking a Client Success professional to manage onboarding and engagement for overseas clients across Asia-Pacific, delivering English-language product training and resolving inquiries across time zones to boost adoption and activity.

You will conduct regular touchpoints by phone, email, video calls, and occasional on-site visits; collect feedback and work with the product team to improve functionality and user experience. The role emphasizes renewals and upselling to grow revenue.