Customer Success & Onboarding Associate

Macrobond Financial AB; Hong Kong; Presencial; HKD 260.000 - 380.000; Tempo integral

Benefícios oferecidos por esta vaga

Private medical insurance

Dental coverage

MPF scheme

Holiday allowance per year

2 Macrobond volunteering days

Resumo da vaga

Macrobond, a leading data and analytics provider, seeks a Customer Success Associate in Hong Kong to drive onboarding, training coordination, adoption, and retention across a growing client portfolio. You will work closely with Account Managers to ensure customers realize value from Macrobond and to prepare for renewal and expansion conversations.

The role emphasizes collaboration, proactive client engagement, and the development of your career into a full CSM or Account Management role over

Qualificações

• Bachelor's degree in economics, finance or a related field.
• Ability to develop thorough understanding of Macrobond’s suite of solutions.
• Collaborative team player in a fast-paced environment and adaptable to client needs.
• Understanding of macroeconomics, financial data and analytics.
• Strong written and verbal communication skills with key stakeholders.
• Previous experience in a Customer Success role.

Responsabilidades

• Supports Account Managers on detailed account planning and mapping of future targets within existing accounts.
• Maintain consistent communication with clients to ensure awareness of new product releases and updates; maximize value of Macrobond.
• Curates targeted content distribution to customers (use cases, stats, best practices, roadmap updates).
• Onboard clients and deliver ongoing training to ensure successful integration into workflow.
• Front-line response to support tickets; manage queue for tickets promoted to product support group.
• Supports regular business reviews with customers to maximize value from the Macrobond product(s).
• Hand over leads found in business reviews to the assigned Account Manager via Salesforce.
• Handle termination requests and documentation.

Conhecimentos

Strong communication

Team collaboration

Customer Success experience

Macroeconomics interest

Formação

Bachelor's degree in economics/finance or related

Descrição da vaga

Macrobond, a leading data and analytics provider, seeks a Customer Success Associate in Hong Kong to drive onboarding, training coordination, adoption, and retention across a growing client portfolio. You will work closely with Account Managers to ensure customers realize value from Macrobond and to prepare for renewal and expansion conversations.

The role emphasizes collaboration, proactive client engagement, and the development of your career into a full CSM or Account Management role over