Global Banking Manager — Cross-Border & Client Experience

HSBC Holdings plc; Hong Kong; On-site; HKD 420,000 - 700,000; Full time

Job summary

Hang Seng Bank Limited in Hong Kong is seeking an International Banking Manager I to join our Retail Distribution team. You will serve international or cross-border banking clients, support overseas account openings, and ensure seamless service across digital channels.

You bring a university degree, strong customer-service background in banking, and proficiency in English, Cantonese, and Mandarin. The role offers exposure to a large branch network, regulatory guidance, and opportunities to

Qualifications

• University degree holder.
• Experience in a customer-facing sales or service role within banking.
• Experience with digital, mobile or self-service banking channels.
• Strong service orientation, with good presentation skills.
• Excellent communication and presentation skills in English, Cantonese and Mandarin.
• Customer-centric mindset with ability to understand customer needs.
• Ability to manage complex customer interactions, multiple priorities and deadlines with accuracy.
• Self-motivated, adaptable and able to work collaboratively in an agile environment.
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under HKIB would be an advantage.

Responsibilities

• Demonstrate a high level of international banking knowledge and understand international customers’ banking needs.
• Support customers with overseas account opening, whether they visit the branch or attend a scheduled appointment.
• Handle service enquiries and direct customers to the appropriate channels.
• Deliver consistently excellent customer experiences by helping customers use digital and self-service channels where appropriate.
• Collaborate with Group offices to deliver excellent customer service throughout the customer journey.
• Understand and follow regulatory guidelines and updated standards to respond to changes in the environment promptly and accurately.

Skills

Customer service

Digital banking

Communication skills

Presentation skills

English Cantonese Mandarin

Education

University degree

Job description

Hang Seng Bank Limited in Hong Kong is seeking an International Banking Manager I to join our Retail Distribution team. You will serve international or cross-border banking clients, support overseas account openings, and ensure seamless service across digital channels.

You bring a university degree, strong customer-service background in banking, and proficiency in English, Cantonese, and Mandarin. The role offers exposure to a large branch network, regulatory guidance, and opportunities to