International Banking Manager II — Lead Client Experience

HSBC Holdings plc; Hong Kong; On-site; HKD 450,000 - 600,000; Full time

Job summary

Hang Seng Bank Limited is seeking a high-caliber International Banking Manager II to lead the International Banking Team within Retail Distribution in Hong Kong. You will supervise staff, develop service quality, and ensure compliance with risk controls while delivering excellent customer experiences across digital and branch channels.

The role requires a university degree, 1–2 years of supervisory experience, and strong English, Cantonese and Mandarin communication skills, plus knowledge of

Qualifications

• University degree holder.
• Experience in customer-facing sales or service in banking; international/cross-border banking experience preferred.
• 1–2 years supervisory/leadership with coaching and performance monitoring.
• Experience with digital, mobile or self-service banking channels is an advantage.
• Excellent communication and presentation skills in English, Cantonese and Mandarin.
• Ability to manage complex customer interactions and deadlines with accuracy.
• Flexibility to work in an agile environment; coaching and team development advantageous.
• Professional qualifications such as ECF and/or HKIB CB are a plus.

Responsibilities

• Demonstrate international banking knowledge and understand international customers’ banking needs.
• Support customers with overseas account opening, whether in branch or scheduled appointment.
• Handle service enquiries and direct customers to appropriate channels.
• Deliver excellent customer experiences by promoting digital and self-service channels.
• Collaborate with Group offices to deliver service throughout the customer journey.
• Follow regulatory guidelines and updated standards promptly and accurately.
• Lead the International Banking Team, overseeing staff performance, service quality and risk control.

Skills

Customer service

Team leadership

English

Cantonese

Mandarin

Cross-border banking

Agile

Digital channels

Education

University degree

Job description

Hang Seng Bank Limited is seeking a high-caliber International Banking Manager II to lead the International Banking Team within Retail Distribution in Hong Kong. You will supervise staff, develop service quality, and ensure compliance with risk controls while delivering excellent customer experiences across digital and branch channels.

The role requires a university degree, 1–2 years of supervisory experience, and strong English, Cantonese and Mandarin communication skills, plus knowledge of