International Banking Manager I

HSBC Holdings plc; Hong Kong; On-site; HKD 420,000 - 700,000; Full time

Job summary

Hang Seng Bank Limited in Hong Kong is seeking an International Banking Manager I to join our Retail Distribution team. You will serve international or cross-border banking clients, support overseas account openings, and ensure seamless service across digital channels.

You bring a university degree, strong customer-service background in banking, and proficiency in English, Cantonese, and Mandarin. The role offers exposure to a large branch network, regulatory guidance, and opportunities to

Qualifications

• University degree holder.
• Experience in a customer-facing sales or service role within banking.
• Experience with digital, mobile or self-service banking channels.
• Strong service orientation, with good presentation skills.
• Excellent communication and presentation skills in English, Cantonese and Mandarin.
• Customer-centric mindset with ability to understand customer needs.
• Ability to manage complex customer interactions, multiple priorities and deadlines with accuracy.
• Self-motivated, adaptable and able to work collaboratively in an agile environment.
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under HKIB would be an advantage.

Responsibilities

• Demonstrate a high level of international banking knowledge and understand international customers’ banking needs.
• Support customers with overseas account opening, whether they visit the branch or attend a scheduled appointment.
• Handle service enquiries and direct customers to the appropriate channels.
• Deliver consistently excellent customer experiences by helping customers use digital and self-service channels where appropriate.
• Collaborate with Group offices to deliver excellent customer service throughout the customer journey.
• Understand and follow regulatory guidelines and updated standards to respond to changes in the environment promptly and accurately.

Skills

Customer service

Digital banking

Communication skills

Presentation skills

English Cantonese Mandarin

Education

University degree

Job description

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 250 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.

We are currently seeking a high caliber professional to join our branch network International Banking Manager I, reporting to District Branch Manager (CBB).

Principal responsibilities

• Demonstrate a high level of international banking knowledge and understand international customers’ banking needs.
• Support customers with overseas account opening, whether they visit the service upon branch or attend a scheduled appointment.
• Handle service enquiries and direct customers to the appropriate channels.
• Deliver consistently excellent customer experiences by helping customers use digital and self-service channels where appropriate.
• Collaborate with Group offices to deliver excellent customer service throughout the customer journey
• Understand and strictly follow regulatory guidelines and updated standards to respond to changes in the operating environment promptly and accurately.

Requirements

• University degree holder
• Solid experience in a customer-facing sales or service role within the banking industry; experience in international or cross-border banking is preferred.
• Experience with digital, mobile or self-service banking channels is an advantage.
• Strong service orientation, self-motivated with good presentation skills
• Excellent communication and presentation skills, with proficiency in English, Cantonese and Mandarin.
• Customer-centric mindset, with the ability to understand customer needs and provide appropriate guidance and support.
• Ability to manage complex customer interactions, multiple priorities and deadlines while maintaining accuracy and service quality.
• Strong situational awareness, attention to detail and willingness to learn.
• Self-motivated, adaptable and able to work collaboratively in an agile environment.
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

RBW

You’ll achieve more when you join Hang Seng Bank Limited.
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank

Issued by Hang Seng Bank Limited