International Banking Manager II

HSBC Holdings plc; Hong Kong; On-site; HKD 450,000 - 600,000; Full time

Job summary

Hang Seng Bank Limited is seeking a high-caliber International Banking Manager II to lead the International Banking Team within Retail Distribution in Hong Kong. You will supervise staff, develop service quality, and ensure compliance with risk controls while delivering excellent customer experiences across digital and branch channels.

The role requires a university degree, 1–2 years of supervisory experience, and strong English, Cantonese and Mandarin communication skills, plus knowledge of

Qualifications

• University degree holder.
• Experience in customer-facing sales or service in banking; international/cross-border banking experience preferred.
• 1–2 years supervisory/leadership with coaching and performance monitoring.
• Experience with digital, mobile or self-service banking channels is an advantage.
• Excellent communication and presentation skills in English, Cantonese and Mandarin.
• Ability to manage complex customer interactions and deadlines with accuracy.
• Flexibility to work in an agile environment; coaching and team development advantageous.
• Professional qualifications such as ECF and/or HKIB CB are a plus.

Responsibilities

• Demonstrate international banking knowledge and understand international customers’ banking needs.
• Support customers with overseas account opening, whether in branch or scheduled appointment.
• Handle service enquiries and direct customers to appropriate channels.
• Deliver excellent customer experiences by promoting digital and self-service channels.
• Collaborate with Group offices to deliver service throughout the customer journey.
• Follow regulatory guidelines and updated standards promptly and accurately.
• Lead the International Banking Team, overseeing staff performance, service quality and risk control.

Skills

Customer service

Team leadership

English

Cantonese

Mandarin

Cross-border banking

Agile

Digital channels

Education

University degree

Job description

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 250 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.

We are currently seeking a high caliber professional to join our branch networkInternational Banking Manager II, reporting to District Branch Manager (CBB).

Principal responsibilities

• Demonstrate a high level of international banking knowledge and understand international customers’ banking needs.
• Support customers with overseas account opening, whether they visit the service upon branch or attend a scheduled appointment.
• Handle service enquiries and direct customers to the appropriate channels.
• Deliver consistently excellent customer experiences by helping customers use digital and self-service channels where appropriate.
• Collaborate with Group offices to deliver excellent customer service throughout the customer journey
• Understand and strictly follow regulatory guidelines and updated standards to respond to changes in the operating environment promptly and accurately.
• Lead the International Banking Team, overseeing staff performance, service quality, referral accuracy and adherence to operational, risk and control requirements

Requirements

• University degree holder
• Proven experience in a customer-facing sales or service role within the banking industry; experience in international or cross-border banking is preferred.
• At least one to two years’ experience in a supervisory or team leadership role, with responsibility for coaching, performance monitoring and service quality.
• Experience with digital, mobile or self-service banking channels is an advantage.
• Strong customer-service orientation and a customer-centric mindset, with the ability to understand customer needs and provide appropriate guidance and support.
• Excellent communication and presentation skills, with proficiency in English, Cantonese and Mandarin.
• Ability to manage complex customer interactions, multiple priorities and deadlines while maintaining accuracy and service quality.
• Strong situational awareness, attention to detail and understanding of operational risk and control requirements.
• Ability to monitor referral quality, identify issues and elevate concerns appropriately.
• Self-motivated, adaptable and able to work collaboratively in an agile environment.
• Demonstrated ability to coach, motivate and develop team members while fostering a positive and inclusive working environment.
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

You’ll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank

Issued by Hang Seng Bank Limited