Customer Service Officer, Large Corporate, Institutional Banking Group

DBS Bank (Hong Kong) Limited; Hong Kong; On-site; HKD 600,000 - 800,000; Full time

Job summary

DBS Bank (Hong Kong) Limited is seeking a Customer Service Officer for Large Corporate within Institutional Banking Group. The role focuses on delivering exceptional service to a diverse corporate client base, onboarding accounts, and ensuring compliant, seamless transactions.

You will work with cross-functional teams to resolve inquiries, streamline interactions, and support client-centric initiatives while maintaining accurate documentation.

Qualifications

• Minimum 10 years of client-facing banking experience.
• Strong communication and interpersonal skills.
• Proficient in data analysis and problem-solving.
• Adaptable and able to work in a fast-paced environment.
• Collaborative team player with cross-functional collaboration.
• Fluent in English, Cantonese and Putonghua.

Responsibilities

• Provide exceptional client service and support to a diverse portfolio of corporate banking clients
• Assist in onboarding and maintenance of client accounts, ensuring seamless transactions and compliance with bank policies
• Collaborate with cross-functional teams to address client inquiries, resolve issues, and enhance the overall client experience
• Proactively identify opportunities to improve processes and streamline client interactions
• Contribute to the development and implementation of client-centric initiatives and strategies
• Maintain accurate and up-to-date client records and documentation

Skills

Client service

Communication skills

Data analysis

Problem-solving

Multilingual (English Cantonese Putong

Job description

Customer Service Officer, Large Corporate, Institutional Banking Group

Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Responsibilities

Provide exceptional client service and support to a diverse portfolio of corporate banking clients

Assist in the onboarding and maintenance of client accounts, ensuring seamless transactions and compliance with bank policies

Collaborate with cross-functional teams to address client inquiries, resolve issues, and enhance the overall client experience

Proactively identify opportunities to improve processes and streamline client interactions

Contribute to the development and implementation of client-centric initiatives and strategies

Maintain accurate and up-to-date client records and documentation

Requirements

Minimum 10 years of experience in a client-facing role within the banking or financial services industry

Strong communication and interpersonal skills, with the ability to interact effectively with clients and colleagues

Proficient in data analysis and problem-solving, with a keen eye for detail

Adaptable and flexible, with the ability to work in a fast-paced, dynamic environment

Collaborative mindset and a team player, with a willingness to contribute to cross-functional initiatives

Commitment to providing exceptional client service and a passion for continuous improvement

Fluent in English, Cantonese and Putonghua

Location:

The Center

Business Function

Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Responsibilities

• Provide exceptional client service and support to a diverse portfolio of corporate banking clients


• Assist in the onboarding and maintenance of client accounts, ensuring seamless transactions and compliance with bank policies


• Collaborate with cross-functional teams to address client inquiries, resolve issues, and enhance the overall client experience


• Proactively identify opportunities to improve processes and streamline client interactions


• Contribute to the development and implementation of client-centric initiatives and strategies


• Maintain accurate and up-to-date client records and documentation

Requirements

• Minimum 10 years of experience in a client-facing role within the banking or financial services industry


• Strong communication and interpersonal skills, with the ability to interact effectively with clients and colleagues


• Proficient in data analysis and problem-solving, with a keen eye for detail


• Adaptable and flexible, with the ability to work in a fast-paced, dynamic environment


• Collaborative mindset and a team player, with a willingness to contribute to cross-functional initiatives


• Commitment to providing exceptional client service and a passion for continuous improvement


• Fluent in English, Cantonese and Putonghua

Location:

The Center

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time

Unlock job insights

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DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world.

DBS is at the forefront of leveraging digital technology to shape the future of banking, having been named "World's Best Digital Bank" by Euromoney and the world's "Most Innovative in Digital Banking" by The Banker. In addition, DBS has been accorded the "Safest Bank in Asia" award by Global Finance for 17 consecutive years from 2009 to 2025.

DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world.

DBS is at the forefront of leveraging digital technology to shape the future of banking, having been named "World's Best Digital Bank" by Euromoney and the world's "Most Innovative in Digital Banking" by The Banker. In addition, DBS has been accorded the "Safest Bank in Asia" award by Global Finance for 17 consecutive years from 2009 to 2025.