General Manager, Business Improvement

HAECO; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

HAECO Group is seeking a General Manager, Business Improvement to design and drive enterprise-wide transformation across three priority programs: Lean capability, end-to-end process organization, and oneAFS shared services. The role leads a central team, collaborates with Group functions and MRO entities, and acts as a strategic enabler for measurable business benefits.

The candidate will coach and build governance, ensure quality and safety compliance, and influence senior leaders to sustain

Qualifications

• Ability to design frameworks and translate them into actionable programs.
• End-to-end value chain optimization experience.
• Strong facilitation, negotiation and executive communication skills.
• Proven track record delivering results in a complex, matrix organization.
• Experience building capability programs: curriculum, governance, coaching.

Responsibilities

• Design and deploy a Group Lean Capability Development Program with roadmap, milestones, funding and adoption.
• Define a holistic Lean framework and drive Lean capability across all entities.
• Build structured learning paths including training and coaching; act as consultant and enabler.
• Lead end-to-end Process Organization design, mapping, standardization and KPI dashboards.
• Deliver oneAFS program by standardizing processes and enabling shared services across the network.

Skills

Strategic thinking

Systems thinking

Stakeholder influence

Change leadership

Coaching mindset

Data-driven

Governance discipline

Cross-functional partnering

Communication

Problem solving

Education

Bachelor’s degree in Engineering, Business, Operations, Quality, or related field

Master’s degree (MBA / MSc) preferred

Lean Six Sigma certification (Black Belt / Master Black Belt)

Change Management certification (Prosci) preferred

Process management / BPM certification (CBPP) beneficial

PMP/PRINCE2 beneficial

Job description

The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our customers to operate their aircraft, engines and components safely and efficiently. Headquartered in Hong Kong since 1950, our global reach has extended as we have grown. We now have operations throughout the Asia-Pacific region, Americas and other parts of the world.

Based at Hong Kong International Airport (HKIA), HAECO Hong Kong offer a full range of services including airframe services, line services, component services, engine services, freighter conversions, technical training and AOG support.

Position Description

The General Manager, Business Improvement is a senior leadership role accountable for designing and driving enterprise-wide transformation and to be a centre of our productivity and efficiency drive across the HAECO group, mainly through three priority programs:

• Group Lean Capability Development Program to strengthen MRO operation and ensure a lean and efficient administration.
• Transition to a Process Organization to establish resilience in the operation, to enable continuous improvement as well as benchmarking.
• One AFS Program to leverage network synergies and scale in a growing network, standardization, shared services, and make/buy enablement.

The role leads a central team and works in a highly collaborative, matrixed manner with Group functions and all MRO entities. The position holder acts as a strategic leader and enabler, while coaching and building capability and governance to ensure measurable, verified business benefits. The position holder is very persuasive, resilient and able to drive change in a legacy operation.

What You’ll Do

A) Group Lean Capability Development Program – Design & Deployment

Identify, drive and communicate success cases and pilot projects. Build a holistic Lean system across the Group with aligned curriculum, governance, roles, project certification, and benefit verification.

• Develop and implement a Group Lean Capability Development Program including roadmap, milestones, funding needs, and adoption approach.
• Define a holistic Lean framework (principles, methods, standards, management system) to move from fragmented approaches to a more coherent system while leveraging experience in the entities.
• Build Lean capability across all entities through structured learning paths including training and coaching.
• Drive Group strategic projects while supporting entity projects as a consultant and enabler.
• Ensure strategic alignment between Lean initiatives and Group/entity strategy, business priorities, and customer outcomes.

B) Process Organization – Build End-to-End Process Management

Establish a process-based operating model to improve end-to-end performance, quality, customer outcomes, and efficiency across entities.

• Design a HAECO wide process organization blueprint (process architecture, ownership, governance, and performance management).
• Lead and drive process mapping and standardization across the company.
• Implement process performance KPIs and dashboards - focusing on flow, quality, timeliness, cost, and customer metrics.
• Enable workflow integration across entities and functions, clarifying handovers and interface controls.
• Ensure process design aligns with quality, safety, compliance, and audit requirements where applicable.

C) oneAFS Program – Synergy, Standardization & Shared Services Enablement

Deliver oneAFS outcomes by standardizing processes, removing duplication, enabling shared services, reducing indirect efforts/costs, supporting make/buy decisions to unlock scale economies and network synergies.

• Drive the oneAFS transformation roadmap with clear workstreams, benefits, dependencies, and decision gates.
• Streamline collaboration to eliminate duplication, standardize processes, and ensure AFS-wide alignment.
• Support and drive the establishment of centralization, shared services (where applicable): scoping, operating model, service catalog, SLAs, governance.
• Develop an objective framework to support make-or-buy decisions (business cases, risk/quality impact, total cost of ownership, scalability).
• Partner with Finance to ensure benefits are quantified, validated, and sustained.

What You’ll Need

1. Job Requirements & Competencies

• Strategic + Practical: Can design frameworks and also roll sleeves up to deliver
• Systems thinking: Sees end-to-end value flow and interdependencies
• Stakeholder influence: Strong facilitation, negotiation, and executive communication
• Driving Business: Ability to work effectively and to deliver strong results in a complex organization
• Coaching mindset: Develops practitioners and leaders; builds a CI culture
• Data-driven: Strong analytical ability; sets baselines and measures outcomes rigorously
• Governance discipline: Structured PMO, risk management, and decision gating
• Change leadership: Drives adoption, behaviors, and sustainability—not just project completion
• Operates as a partner to entities: collaborative, respectful of local realities, but firm on standards and benefit integrity
• Balances standardization with pragmatic flexibility
• Build trust through transparency, facts, and consistent follow-through

2. Qualification & Experience

• Lean Six Sigma certification (Black Belt / Master Black Belt) with strong a track record in Lean (prerequisite)
• Change Management certification (e.g., Prosci) preferred
• Process management / BPM certification (e.g., CBPP or equivalent) beneficial
• Project/Program management (PMP/PRINCE2) beneficial
• Bachelor’s degree required in Engineering, Business, Operations, Quality, Supply Chain, or related field
• Master’s degree (MBA / MSc) preferred
• 8+ years progressive experience in business improvement, operational excellence, transformation, or process management
• 5+ years leading cross-functional, multi-site programs with measurable results
• Proven track record building capability programs (curriculum, governance, certification, coaching) across diverse teams
• Demonstrated delivery of end-to-end process organization or enterprise process management (process ownership, KPI systems, governance)
• Experience driving standardization / shared services / synergy capture in a group or network structure
• Strong financial acumen: ability to build business cases, quantify benefits, and partner with Finance on verification
• Exposure to regulated, safety- and quality-critical environments (e.g., aviation/MRO, manufacturing, engineering services) is highly desirable
• Comfortable working in a matrix with multiple entities and stakeholders; able to influence senior leaders

HAECO Group is an equal opportunity employer. At HAECO, we are committed to creating an inclusive and supportive working environment for all our people regardless of their age, gender, gender identity, sexual orientation, relationship, family status, disability, race, ethnicity, nationality, religious or political beliefs. We believe in creating an environment where people feel comfortable at work and are able to realise their full potential.

Build your career with us and be part of something bigger at HAECO!

Reference ID: 1135

Candidates not contacted 4-6 weeks after submission of applications and/or interviews may consider their application unsuccessful.

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