Lead Account Fulfilment Manager

HAECO; Hong Kong; Vor Ort; HKD 500.000 - 700.000; Vollzeit

Zusammenfassung

HAECO in Hong Kong is seeking an experienced Commercial Manager to lead and manage strategic customer accounts at Hong Kong International Airport. This role includes ensuring performance aligns with KPIs, supporting deal reviews, and enhancing service delivery while maintaining strong stakeholder relationships.

The ideal candidate has at least 7 years in client relationship management, preferably in the Aviation/MRO industry, with a relevant Bachelor's degree. Proficiency in MS Excel and experience in ERP systems like SAP are essential.

Qualifikationen

• At least 7 years of proven commercial experience in Aviation / MRO.
• Strong command of English, other languages beneficial.
• Knowledge of contracting procedures and negotiation techniques is an advantage.

Aufgaben

• Lead and manage strategic customer accounts ensuring satisfaction meets KPIs.
• Support deal reviews and ensure strategic alignment.
• Drive continuous improvement and operational excellence.

Kenntnisse

Client relationship management

Excellent communication skills

Data interpretation

Customer focus

Results driven

Ausbildung

Bachelor's degree in Business, Engineering, Supply Chain Management or related field

Tools

MS Excel

ERP platforms like SAP, AMOS

Jobbeschreibung

The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our customers to operate their aircraft, engines and components safely and efficiently. Headquartered in Hong Kong since 1950, our global reach has extended as we have grown. We now have operations throughout the Asia-Pacific region, Americas and other parts of the world.

Based at Hong Kong International Airport (HKIA), HAECO Hong Kong offers a full range of services including airframe services, line services, component services, engine services, freighter conversions, technical training and AOG support.

Position Description

Lead and manage strategic customer accounts, ensuring performance and satisfaction meet defined KPIs while maintaining strong stakeholder relationships. Support commercial activities, including deal reviews, contract amendments, and alignment with corporate sales and financial objectives. Ensure high-quality service delivery and operational excellence by driving continuous improvement, maintaining regulatory compliance, and coordinating effective support between customers and internal teams.

What You'll Do

• Lead and manage a portfolio of strategic customer accounts, with overall responsibility for contracted customers' performance and satisfaction, measured against clear KPIs (for example, revenue, profitability, Accounts Receivable, On Time Performance, Customer Satisfaction, daily operations monitoring as needed etc.)
• Act as the Commercial Manager Deputy for Customer Account Management when necessary.
• Support deal reviews with senior management to ensure strategic alignment, risk management, and adherence to financial objective.
• Build, maintain and cultivate strong relationships with key stakeholders, including decision makers of contracted customers at different levels of seniority, and in close alignment with Corporate Sales.
• Support contracted customers by fulfilling maintenance services as to contractual obligations and providing overall problem-solving support, in close collaboration with Customer Service.
• Assist the dialogue for Contract Amendments or Contract Extensions, in close collaboration with Corporate Sales and Product Sales where required.
• Drive the overall development and continuous improvement of Fulfillment processes.
• Safety and Quality focused, ensure compliance with all company regulatory requirements.
• Ensure AOG support provided matches what is contractually promised (e.g., response times, scope of support, cost treatment) and as a communication bridge between the airline customer and internal operations, address issues to other departments and escalated to senior management.

What You'll Need

• At least 7 years of proven track record of commercial experience including client relationship management, preferably in Aviation / MRO industry.
• Bachelor's degree in Business, Engineering, Supply Chain Management, Communications, or a related field is preferred.
• Excellent communication skills, experience in upselling, cross selling.
• Comfortable interpreting data to inform strategy and reporting, proficiency in MS Excel.
• Strong sense of time management / prioritization.
• Customer focus and results driven.
• Excellent command of English, written and spoken; Other languages are beneficial.
• Knowledge in Project Management (PMP), Business Analysis, Business Planning is preferred.
• Knowledge of contracting procedures (e.g. IATA SGHA or Aviation GTA) and negotiation techniques is an advantage.
• Proficiency in ERP platforms like SAP, AMOS, etc. preferred.

HAECO Group is an equal opportunity employer. At HAECO, we are committed to creating an inclusive and supportive working environment for all our people regardless of their age, gender, gender identity, sexual orientation, relationship, family status, disability, race, ethnicity, nationality, religious or political beliefs. We believe in creating an environment where people feel comfortable at work and are able to realise their full potential.

Build your career with us and be part of something bigger at HAECO!

Reference ID: 1108

Candidates not contacted 4-6 weeks after submission of applications and/or interviews may consider their application unsuccessful.

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