Fundraising System Assistant

United-Nations-High-Commissioner-For-Refugees-; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

UNHCR Hong Kong PSP unit seeks a Fundraising System Assistant to support donor database operations and data management. The role involves processing monthly donations, configuring user access, and assisting in data migrations to ensure accurate donor records and smooth fundraising activities.

You will work under the Donor Care supervisor, handle data with attention to detail, and collaborate with cross-functional teams in a fast-paced environment.

Qualifications

• Completion of the Secondary Education; degree desirable in IT system management or Information Systems Management or related fields.
• Minimum one year of relevant work experience; HK market experience preferred.
• Experience in donor/database management and data processing in a fundraising or sales context.
• Knowledge of MS Office, especially Word and Excel.

Responsibilities

• Support operation of the existing and the new Donor Database System.
• Process monthly donation transactions (autopay and credit card).
• Create new users and permissions in the system.
• Analyze donor behavior and fundraising program performance.
• Prepare finance reports and dashboards for management.
• Select donors for promotions to fit PSP needs.
• Assist in data migrations between systems.
• Provide testing support for new functionality.

Skills

Cantonese

Putonghua

English

Attention to detail

Communication

Education

Bachelor of Arts: Business Administration

Bachelor of Science: Data Processing

Bachelor of Science: Data Science

Tools

MS Word

MS Excel

MS Office

Job description

Deadline for ApplicationsOctober 27, 2026Hardship Level (not applicable for home-based)U (unclassified)Family Type (not applicable for home-based)No designationStaff Member / Affiliate TypeUNOPS LICA3Target Start Date2026-12-01Terms of Reference1. General BackgroundSince 2007 UNHCR Private Sector Partnerships (PSP) has been running successful fundraising programmes in several Asian markets. In 2017 PSP aims to raise a minimum of $73 million from the Asia/Pacific region compared to the $3.4 million raised in 2006.Since 2007 three new Asian markets have been launched; Hong Kong (2007), Thailand (2008) and South Korea (2008). Hong Kong was the first PSP office in Asia and operates in a highly competitive market. In spite of the competition the office has experienced year on year growth and operates a diverse new donor recruitment programme that covers face to face, online and direct response television fundraising activity. Due to the size and the diversity of donors recruited, the office operates a complex donor retention strategy which require more powerful and sophisticate donor management system in order to implement it effectively.The success of the PSP programme and the increasing number of donors in Hong Kong lead to the requirement that the donor database system to be enhanced. PSP Hong Kong now requires a Fundraising System Assistant to work closely with UNHCR, focusing on providing efficient supports on the operation of the existing and the new Donor Database System of PSP Unit.Reporting to and supervised by the Assistant PSP IG Officer - Donor Care, this position will play a supporting role in ensuring high quality of database management and efficient enhancement, which fit for UNHCR's requirements.This position is a UNOPS position with a contract which is renewable each calendar year.2. Purpose and Scope of Assignment• Under the supervision of the Assistant PSP IG Officer - Donor Care, supports the operation of the existing and the new Donor Database System (the new system) of UNHCR's Private Sector Partnerships Unit;• Assist the supervisor in processing monthly donation (both by autopay and credit card), informing and advising the supervisor in case of inaccuracy and special occurrence;• Assist To be the secondary administrator of the existing and the new Donor Database System and responsible for creating new users and permissions etc.;• Assist in the analysis of donation behaviors of donors and performance of different fundraising programs;• Assist in preparing finance reports and dashboards for manager’s review;• Select donors for different promotion campaigns to fit for PSP operation needs;• Responsible for monthly donation transactions;• Import data manually when required such as data from telemarketing agencies;• Provide technical supports with testing new functioning and operational effectiveness of the new system;• Provide technical supports with data migrations between the existing and the new system;• Undertakes other duties as assigned by her/his supervisor.3. Monitoring and Progress Controls• Supervision by Assistant PSP IG Officer - Donor Care• Weekly work brief report to supervisor• Monthly work report by Assistant PSP IG Officer - Donor Care4. Qualifications and Experiencea. Education• Completion of the Secondary Education, degree is desirable in IT system management or Information Systems Management, or other related fields.b. Work Experience• Minimum one (1) year of relevant work experience for High School Diploma and zero (0) year of experience for Bachelor degree or higher• Proven experience in donor/membership in database management, fundraising or sales environment working on donor/customer care and data processing, gained in Hong Kong market• Proven experience of managing donor or customer records within a customer relationship database• Knowledge of MS office especially MS Word, MS ExcelTerms of Referencec. Key Competencies• Proficiency in written and spoken Chinese (Cantonese and Putonghua) and English• Attention to details, high accuracy and result oriented• Ability to collaborate with others, with a flexible and positive attitude• Strong communication and interpersonal skills• Able to work independently and under pressure• Statistical and mathematical competenciesStandard Job DescriptionRequired LanguagesCantonese,,Desired LanguagesChinese,English,Additional QualificationsSkillsEducationBachelor of Arts: Business Administration, Bachelor of Science: Data Processing, Bachelor of Science: Data Science (Required)CertificationsWork ExperienceOther informationNAThe English version is considered original and authoritative, translation to other language(s) serve the purpose of advertisement of local positions where applicable but are not considered as official translationsNAThis position doesn't require a functional clearanceRemoteNo