Fund-raising Officer (Administration)

Tung Wah Group; Hong Kong; On-site; HKD 220,000 - 340,000; Full time

Benefits offered by this job

MPF scheme

Paid annual leave

Medical services

Dental scheme

Training sponsorships

5-day week

Job summary

The Tung Wah Group is seeking an Administration Officer to manage donations, reconcile records, issue receipts, and liaise with donors and internal teams in a fast-paced environment.

You will prepare monthly donation reports, support system enhancements, and handle donor enquiries while maintaining accuracy and timeliness. A 2-year contract with competitive benefits is offered for candidates with strong organizational and communication skills.

Qualifications

• 5 passes in HKCEE including English Language, Chinese Language and Mathematics or equivalent.
• Completed F.5 with at least 1 year of relevant experience in administration/event management/fund-raising/customer services/corporate communications/marketing.
• Good computer knowledge and skills including Chinese and English word-processing.
• Mature personality with good organizational, communication and interpersonal skills.

Responsibilities

• Handle received donations including reconciliation, maintain and update the database with high accuracy, issue and deliver donation receipts and thank-you letters in a timely manner.
• Make calls or send emails to donors and work closely with other divisions / service units for donation follow-up when necessary.
• Prepare monthly reports and statistics for donation reconciliation and management review.
• Support the ongoing enhancement of the Donation Relationship Management System by providing suggestions for improvement, conducting User Acceptance Testing, performing data cleansing, and coordinating among users, programmers and vendors.
• Administer the monthly donation scheme, including processing monthly payments, handling donor enquiries, and delivering annual receipt.
• Receive walk-in donors, and respond to email and hotline enquiries from donors.
• Provide on-site support to the fund-raising events of the Division; and
• Perform any other duties as assigned.

Skills

Donor relations

Data entry

MS Office

Communication

Organizational skills

Teamwork

Education

HKCEE / F.5 equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

• Handle received donations including reconciliation, maintain and update the database with high accuracy, issue and deliver donation receipts and thank-you letters in a timely manner;
• make calls or send emails to donors and work closely with other divisions / service units for donation follow-up when necessary;
• prepare monthly reports and statistics for donation reconciliation and management review;
• support the ongoing enhancement of the Donation Relationship Management System by providing suggestions for improvement, conducting User Acceptance Testing, performing data cleansing, and coordinating among users, programmers and vendors;
• administer the monthly donation scheme, including processing monthly payments, handling donor enquiries, and delivering annual receipt;
• receive walk-in donors, and respond to email and hotline enquiries from donors;
• provide on-site support to the fund-raising events of the Division; and
• perform any other duties as assigned.

The ideal candidate should have/be:

• (a) 5 passes in HKCEE including English Language (Syllabus B), Chinese Language and Mathematics or equivalent; or
  (b) completed F.5 with at least 1 year of relevant experience in administration/event management/fund-raising/customer services/corporate communications/marketing;
• good computer knowledge and skills including Chinese and English word-processing;
• a mature personality as well as good organizational, communication and interpersonal skills;
• able to work as a team but also work independently and under pressure; and

(Please specify in the resume or application form the relevant academic results/qualifications and working experience you have attained in detail.)

The successful candidate will initially be offered a 2-year contract with a remuneration package which will be commensurate with his/her background and experience. The continuation of employment and employment terms thereafter will be subject to mutual agreement. Apart from contributions to the MPF Scheme, other benefits include paid annual leave, medical services, a dental scheme and training sponsorships. The incumbent will normally work under a 5-day week schedule subject to operational needs and exigencies of the service.