Fundraising System Assistant

UNHCR - United Nations High Commissioner for Refugees; Hong Kong; Remote; HKD 134.000 - 268.000; Vollzeit

Zusammenfassung

UNHCR Hong Kong, through its Private Sector Partnerships (PSP), is seeking a Fundraising System Assistant to support donor database operations and monthly donation processing. You will coordinate with the PSP IG Officer - Donor Care and help ensure high-quality data management and seamless system enhancements.

The role requires basic IT/system management knowledge, experience with donor databases, and strong Chinese and English communication skills.

Qualifikationen

• Completion of the Secondary Education; degree in IT system management or Information Systems Management desirable.
• Minimum one year of relevant work experience for High School Diploma and zero year for Bachelor degree or higher.
• Experience in donor/membership database management in Hong Kong market; knowledge of MS Office, especially Word and Excel.

Aufgaben

• Support operation of the existing and the new Donor Database System for UNHCR's PSP unit.
• Process monthly donations (autopay and credit card); inform supervisor of inaccuracies.
• Assist in creating new users and permissions; conduct data analysis of donor behaviors.
• Prepare finance reports and dashboards for manager review; select donors for campaigns.
• Provide technical support for testing new system features and data migrations.

Kenntnisse

Chinese-English proficiency

Attention to details

Strong communication

Team collaboration

Independent under pressure

Ausbildung

B.A. Business Administration

B.S. Data Processing

B.S. Data Science

Tools

MS Word

MS Excel

Jobbeschreibung

Job Information

Hardship Level (not applicable for home-based) U (unclassified)

Family Type (not applicable for home-based) No designation

Staff Member / Affiliate Type UNOPS LICA3

Target Start Date 2026-12-01

1. General Background

Since 2007 UNHCR Private Sector Partnerships (PSP) has been running successful fundraising programmes in several Asian markets. In 2017 PSP aims to raise a minimum of $73 million from the Asia/Pacific region compared to the $3.4 million raised in 2006. Since 2007 three new Asian markets have been launched; Hong Kong (2007), Thailand (2008) and South Korea (2008). Hong Kong was the first PSP office in Asia and operates in a highly competitive market. In spite of the competition the office has experienced year on year growth and operates a diverse new donor recruitment programme that covers face to face, online and direct response television fundraising activity. Due to the size and the diversity of donors recruited, the office operates a complex donor retention strategy which require more powerful and sophisticate donor management system in order to implement it effectively. The success of the PSP programme and the increasing number of donors in Hong Kong lead to the requirement that the donor database system to be enhanced. PSP Hong Kong now requires a Fundraising System Assistant to work closely with UNHCR, focusing on providing efficient supports on the operation of the existing and the new Donor Database System of PSP Unit. Reporting to and supervised by the Assistant PSP IG Officer - Donor Care, this position will play a supporting role in ensuring high quality of database management and efficient enhancement, which fit for UNHCR's requirements. This position is a UNOPS position with a contract which is renewable each calendar year.

2. Purpose and Scope of Assignment

• Under the supervision of the Assistant PSP IG Officer - Donor Care, supports the operation of the existing and the new Donor Database System (the new system) of UNHCR's Private Sector Partnerships Unit;
• Assist the supervisor in processing monthly donation (both by autopay and credit card), informing and advising the supervisor in case of inaccuracy and special occurrence;
• Assist To be the secondary administrator of the existing and the new Donor Database System and responsible for creating new users and permissions etc.;
• Assist in the analysis of donation behaviors of donors and performance of different fundraising programs;
• Assist in preparing finance reports and dashboards for manager’s review;
• Select donors for different promotion campaigns to fit for PSP operation needs;
• Responsible for monthly donation transactions;
• Import data manually when required such as data from telemarketing agencies;
• Provide technical supports with testing new functioning and operational effectiveness of the new system;
• Provide technical supports with data migrations between the existing and the new system;
• Undertakes other duties as assigned by her/his supervisor.

3. Monitoring and Progress Controls

• Supervision by Assistant PSP IG Officer - Donor Care
• Weekly work brief report to supervisor
• Monthly work report by Assistant PSP IG Officer - Donor Care

4. Qualifications and Experience

a. Education

• Completion of the Secondary Education, degree is desirable in IT system management or Information Systems Management, or other related fields.

b. Work Experience

• Minimum one (1) year of relevant work experience for High School Diploma and zero (0) year of experience for Bachelor degree or higher
• Proven experience in donor/membership in database management, fundraising or sales environment working on donor/customer care and data processing, gained in Hong Kong market
• Proven experience of managing donor or customer records within a customer relationship database
• Knowledge of MS office especially MS Word, MS Excel Terms of Reference

c. Key Competencies

• Proficiency in written and spoken Chinese (Cantonese and Putonghua) and English
• Attention to details, high accuracy and result oriented
• Ability to collaborate with others, with a flexible and positive attitude
• Strong communication and interpersonal skills
• Able to work independently and under pressure
• Statistical and mathematical competencies

Standard Job Description

Required Languages

Cantonese , ,

Desired Languages

Chinese , English ,

Additional Qualifications Skills Education

Bachelor of Arts: Business Administration, Bachelor of Science: Data Processing, Bachelor of Science: Data Science (Required)

Certifications

Work Experience Other information NA

Location

Remote

Functional Clearance

This position doesn't require a functional clearance

About UNHCR

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.

Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

UNHCR, the UN Refugee Agency, takes the lead in protecting people forced to flee wars and persecution at a time when global forced displacement is at a record high. providing life-saving aid including shelter, food and water to ensure their basic safety, rights and dignity. With 18,879 women and men working in 137 countries, we work tirelessly to make a difference in the lives of 89.3 million forcibly displaced people worldwide. Our dedicated and professional staff work around the clock in roles including legal protection, community services, public affairs, health and more. Despite the challenges they can face, our staff are proud to work for UNHCR and determined to make a positive impact.

Why a career with UNHCR?

Our dedicated staff work to protect and assist people fleeing conflict and persecution at a time when global forced displacement is at a record high. Our colleagues bring a wide range of specialized skills, including expertise in legal protection, administration, community services, public affairs, health and other disciplines.

Disability inclusion

If you are a person with a disability and you expect you may face challenges during the recruitment process, you can indicate it in your application form. There are options to select any health conditions you may have and outline any necessary adjustments related to disabilities during the recruitment phases. Providing this information is optional. It will be treated as strictly confidential and used only for the purpose of finding out how to better assist you during the recruitment process. Adjustments for candidates with disabilities will be provided as best as possible and as needed upon request. All candidates will be assessed based on meeting the requirements for each vacancy in relation to experience, skills, and education.