Fundraising System Assistant

UNHCR, the UN Refugee Agency; Hong Kong; On-site; HKD 240,000 - 320,000; Full time

Job summary

UNHCR, the UN Refugee Agency in Hong Kong is seeking a Fundraising System Assistant to support the operation and enhancement of the Donor Database System within the PSP Unit. You will handle monthly donation processing, assist with data migrations, and provide user support to ensure data accuracy and smooth fundraising campaigns.

Reporting to the Assistant PSP IG Officer - Donor Care, you will contribute to finance reports, dashboards, and donor segmentation, while maintaining attention to

Qualifications

• Secondary education completed; IT/system management degree desirable.
• Minimum 1 year relevant work experience in donor/database management.
• Experience with donor data, CRM systems, and data processing in HK market.
• Proficiency with MS Word and MS Excel.
• Proficient Chinese (Cantonese/Putonghua) and English; strong communication and teamwork.

Responsibilities

• Process monthly donations ( autopay and credit card) and ensure data accuracy.
• Create new users and permissions in the donor system.
• Analyze donation behavior and campaign performance for reporting.
• Prepare finance reports and dashboards for PSP management.
• Select donors for promotion campaigns to fit PSP needs.
• Import data from external sources (e.g., telemarketing) as required.
• Test new functionality and assist with data migrations.
• Undertake other duties as assigned by supervisor.

Skills

Chinese (Cantonese)

English

MS Word

MS Excel

Attention to detail

Communication skills

Teamwork

Education

Secondary Education

IT/IS degree desirable

Tools

Donor Database System

CRM systems

Job description

Deadline for Applications

October 27, 2026

Hardship Level (not applicable for home-based)

U (unclassified)

Family Type (not applicable for home-based)

No designation

Staff Member / Affiliate Type

UNOPS LICA3

Target Start Date

2026-12-01

Terms of Reference

1. General Background

2. Since 2007 UNHCR Private Sector Partnerships (PSP) has been running successful fundraising programmes in several Asian markets. In 2017 PSP aims to raise a minimum of $73 million from the Asia/Pacific region compared to the $3.4 million raised in 2006. Since 2007 three new Asian markets have been launched; Hong Kong (2007), Thailand (2008) and South Korea (2008). Hong Kong was the first PSP office in Asia and operates in a highly competitive market. In spite of the competition the office has experienced year on year growth and operates a diverse new donor recruitment programme that covers face to face, online and direct response television fundraising activity. Due to the size and the diversity of donors recruited, the office operates a complex donor retention strategy which requires more powerful and sophisticated donor management system in order to implement it effectively. The success of the PSP programme and the increasing number of donors in Hong Kong lead to the requirement that the donor database system be enhanced. PSP Hong Kong now requires a Fundraising System Assistant to work closely with UNHCR, focusing on providing efficient supports on the operation of the existing and the new Donor Database System of PSP Unit. Reporting to and supervised by the Assistant PSP IG Officer - Donor Care, this position will play a supporting role in ensuring high quality of database management and efficient enhancement, which fit for UNHCR’s requirements. This position is a UNOPS position with a contract which is renewable each calendar year.

3. Purpose and Scope of Assignment
   Under the supervision of the Assistant PSP IG Officer - Donor Care, supports the operation of the existing and the new Donor Database System (the new system) of UNHCR’s Private Sector Partnerships Unit;
   Assist the supervisor in processing monthly donation (both by autopay and credit card), informing and advising the supervisor in case of inaccuracy and special occurrence;
   Assist the secondary administrator of the existing and the new Donor Database System and responsible for creating new users and permissions etc.;
   Assist in the analysis of donation behaviors of donors and performance of different fundraising programs;
   Assist in preparing finance reports and dashboards for manager’s review;
   Select donors for different promotion campaigns to fit for PSP operation needs;
   Responsible for monthly donation transactions;
   Import data manually when required such as data from telemarketing agencies;
   Provide technical supports with testing new functionality and operational effectiveness of the new system;
   Provide technical supports with data migrations between the existing and the new system;
   Undertakes other duties as assigned by her/his supervisor.

4. Monitoring and Progress Controls
   Supervision by Assistant PSP IG Officer - Donor Care
   Weekly work brief report to supervisor
   Monthly work report by Assistant PSP IG Officer - Donor Care

5. Qualifications and Experience
   a. Education
   Completion of the Secondary Education, degree is desirable in IT system management or Information Systems Management, or other related fields.
   b. Work Experience
   Minimum one (1) year of relevant work experience for High School Diploma and zero (0) year of experience for Bachelor degree or higher
   Proven experience in donor/membership in database management, fundraising or sales environment working on donor/customer care and data processing, gained in Hong Kong market
   Proven experience of managing donor or customer records within a customer relationship database
   Knowledge of MS office especially MS Word, MS Excel
   Terms of Reference
   c. Key Competencies
   Proficiency in written and spoken Chinese (Cantonese and Putonghua) and English
   Attention to details, high accuracy and result oriented
   Ability to collaborate with others, with a flexible and positive attitude
   Strong communication and interpersonal skills
   Able to work independently and under pressure
   Statistical and mathematical competencies

Standard Job Description

Required Languages

Cantonese

,

,

Desired Languages

Chinese

,

English

,

Additional Qualifications

Skills

Education

Bachelor of Arts: Business Administration, Bachelor of Science: Data Processing, Bachelor of Science: Data Science (Required)

Certifications

Work Experience

Other information

NAThe English version is considered original and authoritative, translation to other language(s) serve the purpose of advertisement of local positions where applicable but are not considered as official translationsNAThis position doesn’t require a functional clearance

Remote

No