Contract Senior IT Assistant (Bid Ref 61595-1)

InfoTech Services (Hong Kong) Limited; Sha Tin; Sur place; HKD 279 000 - 469 000; Plein temps

Résumé du poste

InfoTech Services (Hong Kong) Limited seeks an IT Applications Helpdesk professional to provide support for IT applications and guide users in using systems. You will coordinate with developers for fixes and assist in testing and documentation.

Required are a higher IT degree or above, 3+ years of helpdesk experience, and skills in MySQL, PHP, JavaScript and Java. English and Cantonese/Chinese communication are essential.

Qualifications

• Higher Diploma / accredited associate degree / Bachelor degree or above in Information Technology or related discipline.
• At least 3 years of proven and substantiated IT applications' helpdesk experience.
• At least 6 months' experience in MySQL.
• 6 months' experience in Drupal, PHP, JAVA and JavaScript is an advantage.
• Good command of both English and Chinese (written and spoken).
• Good telephone manner and communication skills.

Responsabilités

• Serve a contract assignment under InfoTech's headcount, full-time second to serve the LCSD.
• Provide comprehensive IT application helpdesk support and technical assistance for IT applications.
• Provide support and guidance to users in using various IT applications.
• Coordinate with developers for bug fixes or updates.
• Assist in application testing and software upgrades.
• Prepare e-forms and update application documentation.

Connaissances

Windows

MySQL

PHP

JavaScript

Java

Customer service

Helpdesk

Formation

Higher Diploma / associate / Bachelor in IT or related

Outils

Drupal

PHP programming

Java programming

Description du poste

Number Of Vacancy 1

Relevant Field Others

Nature Contract

Deadline 10 Nov 2026

Contract Period 01 Dec 2026 to 31 Jan 2027 (2 months)

Payroll under InfoTech

Employer Business Government T26 Contract

Location Base Shatin

Work in Guangdong Province N/A

Monthly Salary Range HK$ N/A - N/A

Project Nature (T26) Provision on Application Helpdesk Services and Technical Support Services for

• - system providing workflow for associations to submit funding applications;
• - system providing pre-defined online forms for surveys, data collection and reports and datasets generation to users; and
• - system providing procurement-related operations.

Duties

• Serve a contract assignment under InfoTech's headcount, full-time second to serve the LCSD;
• Provide comprehensive IT application helpdesk support and technical assistance for IT applications;
• Provide support and guidance to users in using various IT applications;
• Coordinate with developers for bug fixes or updates;
• Assist in application testing and software upgrades;
• Assist in preparing and updating application documentation;
• Prepare e-forms; and
• Undertake any other duties assigned by supervisors.

Yrs of Total Post-Quali Exp 5.0

Yrs of Relevant Exp 5.0

Requirements

• Have a Higher Diploma / accredited associate degree / Bachelor degree or above in Information Technology or related discipline;
• At least 3 years of proven and substantiated IT applications' helpdesk experience;
• At least 6 months' experience in MySQL;
• 6 months' experience in Drupal, PHP, JAVA and JavaScript is an advantage;
• Good command of both English and Chinese (written and spoken); and
• Good telephone manner and communication skills.

Technical Skills

• . At least 3 years' experience in Windows 7/8/10 (W10);
• . At least 6 months' experience in MySQL (MSQ);
• . 6 months' experience in PHP programming (PHP) is an advantage;
• . 6 months' experience in JavaScript Programming (JAP) is an advantage;
• . 6 months' experience in JAVA Programming (JAV) is an advantage.

Non-technical Skills

• . At least 3 years' experience in customer service (CLS);
• . At least 3 years' experience in helpdesk call handling (HDT);
• . Good coordination skills is an advantage;
• . 1 year's experience in work with the Government (GOV) is an advantage.

• - At least 5 years' post-qualification experience in which at least 5 years' relevant experience in a similar post and in a comparable capacity.

Last Update 27 Oct 2026