Full-time/Part-time Receptionist (at the rank of Clerk II) (several posts)

The University of Hong Kong; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

The University of Hong Kong invites applications for Full-time/Part-time Receptionist at the Institute for Advanced Dentistry Multi-Specialty Clinic (IAD-MSC). You will handle patient registration, scheduling, invoicing, and inquiries, while supporting resident doctors and coordinating with internal and external parties in a fast-paced clinic.

Fresh graduates with strong customer service skills may be considered.

Qualifications

• Higher Diploma or above in any discipline.
• Strong customer service mindset and communication skills.
• Proficiency in English and Chinese; Putonghua is an advantage.

Responsibilities

• Assisting with patient registration and appointment scheduling.
• Handling invoicing and payment collection.
• Answering enquiries via telephone, email, and WhatsApp.
• Providing administrative support to resident doctors (MDS students).
• Coordinating with internal and external parties and maintaining records.
• Performing other duties as assigned.

Skills

Customer service

Interpersonal skills

English & Chinese communication

Telephone etiquette

Education

Higher Diploma or above in any discipline

Tools

Microsoft Office

Job description

Full-time/Part-time Receptionist (at the rank of Clerk II) (several posts)

Full-time/Part-time Receptionist (at the rank of Clerk II) in the Institute for Advanced Dentistry Multi-Specialty Clinic (IAD-MSC) of the Faculty of Dentistry(several posts) (Ref.: 537555)

We are currently looking for enthusiastic and customer-oriented individuals to join theIAD-MSC of the Faculty of Dentistry as Receptionists(at the rank ofClerk II).

The Role

The appointees will be responsible for:

• Assisting with patient registration and appointment scheduling;
• Handling invoicing and payment collection;
• Answering enquiries via telephone, email, and WhatsApp;
• Providing administrative support to resident doctors (MDS students);
• Coordinating with internal and external parties;
• Maintaining accurate patient records and clinic documentation; and
• Performing other duties as assigned.

On-the-job training will be provided.

Qualifications and Qualities

• A Higher Diploma or above in any disciplines;
• At least 1 year of relevant work experience;
• A good command of written and spoken English and Chinese (proficiency in Putonghua would be an advantage);
• Good interpersonal and communication skills;
• Basic proficiency in Microsoft Office applications;
• A strong customer service mindset with good telephone etiquette;
• A responsible, proactive, and self-motivated attitude;
• Ability to work independently and manage multiple tasks efficiently in a fast-paced clinical environment; and
• Strong organizational skills and attention to details.

Fresh graduates with strong customer service skills may also be considered.

What We Offer

The appointments will be made on fixed-term full-time contract for 2 years, or temporary part-time contract for up to 1 year, to commence as soon as possible, with the possibility of renewal subject to satisfactory performance and funding availability. For full-time appointments, a 5-day work week (with Saturday/ Sunday/ Public Holidays off) and daytime shift duties according to the operational needs of the clinic will be adopted. For part-time appointments, a flexible working schedule will be arranged based on clinic service demands.

A highly competitive salary commensurate with qualifications and experience will be offered. The appointments on fixed-term basis will attract a contract-end gratuity and University contribution to a retirement benefits scheme, totalling up to 10% of basic salary. Other benefits include annual leave and medical benefits, if applicable.

The University is an equal opportunities employer and is committed to equality, ethics, inclusivity, diversity and transparency.