Full-time / Part-time Customer Service Ambassador

Phillip Securities (HK) Ltd.; Hong Kong; Sur place; HKD 62 000 - 138 000; Temps partiel

Résumé du poste

Phillip Securities (HK) Ltd. 于香港油麻地地区招聘前台客户服务职员，负责迎接客户、处理一般查询、协助客户开设账户并引导使用线上及手机开户服务。

应聘者需具备良好英语及普通话沟通，熟悉WhatsApp、WeChat等社交媒体工具，具团队合作精神与积极态度。工作时间为每周2–6日、每日4–8小时，包含周末及公众假期，部分兼职有长期机会，亦有全职机会。

Qualifications

• HKDSE及以上学历，具备良好沟通与客户服务能力
• 熟悉并能操作手机应用、WhatsApp、WeChat等社媒工具
• 具团队精神、积极主动，具备英语及普通话沟通能力

Responsabilités

• 欢迎客户并专业处理查询
• 协助账户开设流程
• 引导客户使用线上及手机银行开户服务
• 核实及整理客户文件
• 提供高水平客户服务和支持
• 支持日常分行/门店运营及行政工作
• 按需要支持促销及客户参与活动

Connaissances

沟通能力

客户服务

社交媒体熟练

团队合作

英语/普通话良好

Formation

HKDSE及以上学历

Outils

手机应用操作

WhatsApp

WeChat

社交媒体工具

Description du poste

Responsibilities:

• Welcome customers and handle general enquiries professionally
• Assist customers with the account opening process
• Guide customers in using online and mobile account opening services
• Verify and organize customer documents
• Provide a high level of customer service and support
• Support the daily branch/store operations and administrative tasks
• Support promotional and customer engagement activities as required

Requirements:

• HKDSE graduate or above
• Good communication and customer service skills
• Proficient in mobile applications, WhatsApp, WeChat, and other social media platforms.
• Proactive, responsible, and strong team player with a positive attitude
• Good command of spoken and written English and Putonghua; Cantonese is preferred
• No prior financial industry experience required. On-the-job training will be provided
• Experience in banking, securities, financial services, retail, or customer service industries is an advantage

Working Hours:

• 2 to 6 days per week
• 4 to 8 hours per day
• Includes Saturdays, Sundays, and public holidays
• Flexible work schedules available
• Preference will be given to candidates who can commit to long-term part-time positions
• Full-time permanent employment opportunities may be considered for suitable candidates

More Job Information

Salary

• 45 - 100 / HOUR

Job Function

• 銀行 · 金融服務 - 一般 · 其他

Location

• 油麻地

Location

• 油尖旺區

Employment Term

• 兼職

Employment Term

• 全職

Education

• 中五至中七或DSE